Cloud Support Engineer (Databases)

AWS-Capetown

AWS Cape Town Representative
Company Rep
Joined
Aug 2, 2016
Messages
31
Hi Guys...

I am a long time active formite but I am posting these with an alt so others can also use the account if needed from our side and as recommended by the MyBB team.

We are expanding at a very exciting rate here in Capetown and are looking for Cloud Support Engineers to support our customers around the world. We also have positions for Software Development Engineers, I will add listings for these later but if you are interested send me a PM and I can get you started.

I will be posting separate listings for each position so you can get all the info for the area that interests you. I can unfortunately not post salaries as they will vary quite a bit, but let me assure you they are decent and there are many other benefits to working at Amazon.

If these positions interest you have a look at the web link or drop me PM. I will address common question with comments to these listing if needed.

Thanks!


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DESCRIPTION


Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events

BASIC QUALIFICATIONS

· Strong Linux system administrator skills
· Strong skills in one or more of following:
· Oracle
· MS-SQL
· Mysql
· PostgreSQL
· DB performance tuning and troubleshooting
· Experienced setting up monitoring / alarming for production DB environments
· Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
· ETL experience in managing data workflow jobs
· Experienced with linux system monitoring and analysis
· Good understanding of distributed computing environments
· Technology-related Bachelor’s degree or equivalent work experience
· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong multi-tasking skill
· Strong analysis and troubleshooting skills and experience
· Self-starter who is excited about learning new technology
· Open to working at least 1 weekend day

PREFERRED QUALIFICATIONS

· Some experience with query analyzers and query tuning / slow query optimization etc.
· Networking (DNS, TCP/IP)
· Exposure to Virtualization (VMware, Xen, Hypervisor)
· Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
· Exposure to security concepts / best practices
· Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
· Monitoring / Troubleshooting tools
· Experience managing full application stacks from the OS up through custom applications

The working hours for this role are: 6am-3pm OR 7am-4pm (including lunch)

You will work 5 days per week but may be faced with a non-standard weekend. The working days are Mon-Fri OR Tues-Sat OR Sun-Thurs
These shifts are dependent on team capacity, but flexibility is always open for discussion.

https://www.amazon.jobs/en/jobs/430351
 

AWS-Capetown

AWS Cape Town Representative
Company Rep
Joined
Aug 2, 2016
Messages
31
Feel free to PM me your CV if you are interested or if you have questions.
 
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