Communication between WBS & iBurst Customers

[matsym]

newby

i have just joined iburst. i think that more information on the website would be wonderful. like if you call for a problem and they say there is some maintenance or something but it doesnt say that on the report on the site. would save time in the phone queue.

 

[slimothy]

you just joined now? as the cap is getting put in place? WTF IS WRONG WITH YOU

 

[slimothy]

a new controlled sticky would be great

 

[LoneGunman]

It might be worthwhile to start a full controlled and moderated 'new' sticky, just to coincide with the official launch of IBurst - so that the info and criticism stays immediately relevent, and new arrivals to forum dont have to wade through 13 pages of older history - perhaps move all this to a sticky called 'Old Support Centre Criticisms Up Til Official Launch' (or titled something like that) - and kickstart a brand new clean and modded one to unfold along with whatever's happening NOW at/from the helpdesk?

 

[guest2013-1]

Great idea LoneGunman, although, instead of deleting off-topic threads, maybe move any relevant issues to a list ic constructed (forget the thread now) and maybe email/fax it to them till they take notice.

 

[BeLgaRiOn]

Why is it that some people get e-mails whilst others do not? I have never received an e-mail from WBS before .

 

[nocilah]

i am actually wandering that myself...

 

[slimothy]

when the helpdesk is up go edit your email settings and you will recieve automatic notifications

 

[nocilah]

when the helpdesk is up go edit your email settings and you will recieve automatic notifications

will look out for that

 

[jmn]

go to: http://helpdesk.wbs.co.za/cfusion/wbs/crm/

ISP services work from there (currently, been on and off), account settings NOT

BTW, I get notifications on email addy that I used for initial registration

 

[slimothy]

yes I think thats what I said, edit your email settings and you get emails

BTW, some people get accounts from resellers and the account was set up before it ever got to the user

 

[nocilah]

doh! they were all going to my work email... the helpdesk system seems to be online and working.... more a less

 

[slimothy]

yeah and the bandwith counter is reset and doesn't seem to have counted from midnight, which is nice, maybe they'll give us sunday off too, so get your movies )