Company refusing to cancel debit order

[Hamster]

Long story short - early May I tried to contact the company in question to cancel my debit order with them as I no longer require their service. The robot on the phone tells you that during "this time" they are still supporting their clients and can be reached via customer support email.

I sent the email and a follow up with no response from them and yesterday the debit order went off. Today, they're still not answering their phones.

The FNB Private Wankers told me to log onto the app, got to the Covid-19 page and request assistance.... yeah, what a bunch of morons (don't go higher than a Premier account, it's not worth the extra money).

I see I can log a dispute on the FNB site against the transaction but 1) there are legal implications (or is email notice enough?) and 2) FNB wants to charge me to stop it

So - it's not a lot of money (R49, company is Road Cover) but it is the principle. How would you go about reporting a company like this?

 

[My_King]

Long story short - early May I tried to contact the company in question to cancel my debit order with them as I no longer require their service. The robot on the phone tells you that during "this time" they are still supporting their clients and can be reached via customer support email.

I sent the email and a follow up with no response from them and yesterday the debit order went off. Today, they're still not answering their phones.

The FNB Private Wankers told me to log onto the app, got to the Covid-19 page and request assistance.... yeah, what a bunch of morons (don't go higher than a Premier account, it's not worth the extra money).

I see I can log a dispute on the FNB site against the transaction but 1) there are legal implications (or is email notice enough?) and 2) FNB wants to charge me to stop it

So - it's not a lot of money (R49, company is Road Cover) but it is the principle. How would you go about reporting a company like this?

Just to confirm.Was on private for a few years. Downgraded myself to gold a few months back. No issues

 

[Hamster]

Just to confirm.Was on private for a few years. Downgraded myself to gold a few months back. No issues

I've moved banks. After I'm done with the debit orders and home loan moves etc. I'm downgrading to an Easy Account. R5 pm just to keep my FNB account open and do nothing with it.

 

[Tim_vb]

If you have given them a reasonable time to respond and you are not contractually bound to subscribe then dispute the D/O

 

[Sepeng]

So in theory yes, your first port of call should be the company you're dealing with but the email is sufficient proof for FNB; no-one will ask for this in any event.
In terms of cost I always thought the company would pay that? I've disputed a D/O once before, don't remember an item saying how much it cost.