Competent Cloud provider required

Peon

Peon

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Hi,

As the headline describes. We are in the hunt for a new cloud provider. Our current provider oversaw our cloud server crash 3 times.

Would it be possible for a mod to start a poll so that we can compare companies. We not worried about price, we just cant afford our cloud to crash again. The ripple effect on productivity is disastrous.

With our current provider I noticed that no matter who we spoke to they did not understand concepts such as Terminal Services licensing and consequences of no licences.

We looking for competant people and are willing to pay for it. Current provider is well known and one would have thought they would know what they doing.

Peon.
 
Hi Peon,

Just so everyone understands your requirements what would you say your Top 5 features of a good cloud provider would be?
 
Quality? With excellent supports and 100% uptime no matter what? Rackspace Cloud bitches!
 
People will often launch into tirades about their service and spout all sorts of nonsense. Ive done this about pieces of hardware. So im guilty of this.

But it is so demoralizing and disappointing when the people you speak to and expect to know their 'stuff' dont. Due to our bad experience with a marketed "quality cloud provider" my superiors are nervous as who to go to. Telasera we are looking for a company that can provide competent support. I repeat, competent support.

I am MCSE Microsoft certified and can do 90% of the work required. But if and when things go wrong we need the provider to be able to rectify the situation quickly.

Our cloud crashed 3 times and our provider cant tell me why. Each time a new excuse. Added to that the cloud sometimes cannot be accessed for no reason by all the users.

Enough negativity.

We need a cloud server where a minimum of 10 people can be logged in at once. We not running any apps or anything like that. We use the cloud as a glorified drop box to store files which are co-ordinated among the staff to work on. These are normal word, excel and powerpoint files. Not rocket science. Its approximately 40GB of data in total.
 
Peon said:
People will often launch into tirades about their service and spout all sorts of nonsense. Ive done this about pieces of hardware. So im guilty of this.

But it is so demoralizing and disappointing when the people you speak to and expect to know their 'stuff' dont. Due to our bad experience with a marketed "quality cloud provider" my superiors are nervous as who to go to. Telasera we are looking for a company that can provide competent support. I repeat, competent support.

I am MCSE Microsoft certified and can do 90% of the work required. But if and when things go wrong we need the provider to be able to rectify the situation quickly.

Our cloud crashed 3 times and our provider cant tell me why. Each time a new excuse. Added to that the cloud sometimes cannot be accessed for no reason by all the users.

Enough negativity.

We need a cloud server where a minimum of 10 people can be logged in at once. We not running any apps or anything like that. We use the cloud as a glorified drop box to store files which are co-ordinated among the staff to work on. These are normal word, excel and powerpoint files. Not rocket science. Its approximately 40GB of data in total.
Click to expand...

This "cloud" provider probably only gave you a VPS on one set of hardware. Rackspace has a Cloud drive that should suit your needs (without the need for a server) and it's not dependent on 1 set of hardware, if 1 set fails (a drive or even an entire server) your cloud instance is kept up 100% of the time and moved / taken over by other hardware automatically. THAT is cloud. Not this bull**** that runs on 1 server

http://www.rackspace.com/cloud/files/pricing/

This is if I understand you correctly and only want to get/save files on a cloud somewhere for access on the entire company
 
We offer True Cloud Servers - http://www.vps.co.za/cloud-servers - multiple fail-over hardware in place and simply put, we are the largest OnApp Cloud in Africa.

A few TB of RAM & Storage with plenty of CPUs and nodes with more and more hardware being added constantly. To spill the beans a bit, we recently purchased cloud.co.za where a new launch of our Cloud Services will take place soon.
 
Also ghoti, how is the responsiveness of bahnhof? Our users need the RDP environment. They need to login and do work. Im concerned a server overseas might be slow and sluggish.
 
biometrics said:
An unmanaged Linux cloud server with 256 MB RAM and 10 GB disk space is $12/month. Incoming traffic is free and outgoing is $0.18/GB.

:love:
Click to expand...

Okay, now I understand their vps cloud hosting prices better. http://www.rackspace.com/cloud/pricing/


Its not bad, but the introduction video confused me a bit. The big dude says that you need to use multiple nodes for best redundancy? He implied you need to pay for and set it up yourself. I might have been misunderstanding him because Im not familiar with the rackspace cloud. I can see great advantages in the support this cloud comes with. It looks very good. However, I dont need that type of support. I need the most stable cloud I can find. Bahnhof support sucks a bit. Well, any support that does not have to do with the clouds support. They expect you to know how to manage your own stuff. The system has automatic distribution to two other datacenters located at different geographical locations. Triple datacenter redundancy + nuclear bunker. Thats what I need.

4x vCPU
4GB ram
32GB HDD
100MBs
4TB Bandwidth for $70


vs
1x vCPu
4GB ram
20GB
20MBs
+ Paying for outgoing bandwidth.
For $175

For me the Swedes make more sense as I know my server, but for someone who wants the awesome levels of support you get from rackspace I can see why you would go there. A very happy person phoned me when I signed up to try the service.
 
AcidRaZor said:
http://www.rackspace.com/cloud/files/pricing/

This is if I understand you correctly and only want to get/save files on a cloud somewhere for access on the entire company
Click to expand...

Be careful - this is similar to S3 and is meant to provide public access via CDN with no authentication. Containers are private by default, and requires your API key to access, but it's not a "cloud drive" type solution.

You can use JungleDisk (a Rackspace company) with Cloud Files as the storage backend to give you the cloud drive/shared drive component: https://www.jungledisk.com/

That said, if you want a reliable server with competent support, Rackspace will give you everything and the kitchen sync and their techs are some of the sharpest around (Microsoft actively poaches them). Their prices reflect that though.
 
Yea, support is fcking awesome. Can ask them about what they think the weather would be like in Napal and get a literate and fun response. Skillset is amazing
 
Peon said:
Possible, but they still rejected it.
Click to expand...



Have a look at Sharefile from Citrix (www.sharefile.com)

PM if want pricing in Rands and not the commercial product thats on the website.

Other option is to use Google Drive which is also just data storage if you want. Up to 5gb per user. Will need to have Google Apps running which is $5 per user per month.
 
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