stoke
Honorary Master
In sharp contrast to this thread : http://myadsl.co.za/vb/showthread.php?t=44883 : where droid is moaning about tekom's customer incentric approach, here's my story of good and bad:
Thursday - morning : I phone 10219 at 08H01 - the call is answered immediately after I press "Home User" option in the menu. I deal with a friendly lady and we go through the identify myself rigmarole and then through the placement of a request for the Telkom Internet 3GB package and specify a email address and all is good and well. The final request from her side was that I give her my fax number so that she can fax the details through - I give her my fax number and we're all done. Call is ended in the usual "Telkom Loves you .. .thanks for calling" way.
Thursday evening [18H00] after a hektic day I look for the fax. Nothing. I phone 0800 DSL DSL [cos everything else is closed] and ask them if they can give me my username and password. They say that nothing was created.
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARG. [This after holding for 25 minutes, and then deciding to use the company switchboard to call the 0800 DSL DSL number 7 times to increase the load and mebbe get and answer faster ... which seem'd to have worked cos after dialling all 7 other lines I got an answer in 20 seconds ... probablee just circumstantial]
Friday - morning : 08H06 - I phone 10219 to start the process over. The call is answered immediately after I press "Home User". This time a bloke from the cape-town call centre answers and we go throught the id yourself rigmarole. He confirms that nothing is ordered on my home line. He then takes me through the steps of :
1 - Creating the 3GB ADSL account request/order thingy.
2 - Designating an email address on TelkomSA.Net.
3 - Designating me an ADSL Login and Password.
4 - Telling me my ADSL Login and Password.
5 - Telling me about 0800 500 200 and 10215 [TI support]
6 - Transferring me to TelkomInternet and getting me to confirm that the account is really created by them.
7 - Sneakily staying on the line and announcing his presence after Telkom Internet have said that the login exists and is ready to be used, and then re-confirming what the TelkomInternet dude just said. NICE
!
I've still got to test the login and password ... will get back.
Thing is ... the bloke form the Cape Town call centre did all this in 6 minutes flat.
SERVICE !
WOOOOOOOOOOOOOOOOOOOT
Thursday - morning : I phone 10219 at 08H01 - the call is answered immediately after I press "Home User" option in the menu. I deal with a friendly lady and we go through the identify myself rigmarole and then through the placement of a request for the Telkom Internet 3GB package and specify a email address and all is good and well. The final request from her side was that I give her my fax number so that she can fax the details through - I give her my fax number and we're all done. Call is ended in the usual "Telkom Loves you .. .thanks for calling" way.
Thursday evening [18H00] after a hektic day I look for the fax. Nothing. I phone 0800 DSL DSL [cos everything else is closed] and ask them if they can give me my username and password. They say that nothing was created.
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARG. [This after holding for 25 minutes, and then deciding to use the company switchboard to call the 0800 DSL DSL number 7 times to increase the load and mebbe get and answer faster ... which seem'd to have worked cos after dialling all 7 other lines I got an answer in 20 seconds ... probablee just circumstantial]
Friday - morning : 08H06 - I phone 10219 to start the process over. The call is answered immediately after I press "Home User". This time a bloke from the cape-town call centre answers and we go throught the id yourself rigmarole. He confirms that nothing is ordered on my home line. He then takes me through the steps of :
1 - Creating the 3GB ADSL account request/order thingy.
2 - Designating an email address on TelkomSA.Net.
3 - Designating me an ADSL Login and Password.
4 - Telling me my ADSL Login and Password.
5 - Telling me about 0800 500 200 and 10215 [TI support]
6 - Transferring me to TelkomInternet and getting me to confirm that the account is really created by them.
7 - Sneakily staying on the line and announcing his presence after Telkom Internet have said that the login exists and is ready to be used, and then re-confirming what the TelkomInternet dude just said. NICE
!I've still got to test the login and password ... will get back.
Thing is ... the bloke form the Cape Town call centre did all this in 6 minutes flat.
SERVICE !
WOOOOOOOOOOOOOOOOOOOT
