complaint against HP

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artist

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hello people i need some advice on how to lodge a legal complaint against HP. I have been trying to contact HP to help me fix the laptop which has manufacturing faults but they don't want to help me.
 
done that.. still no luck.. they didn't contact me yet..

tried BBB as well, but they only take complaints from U.S.A and CANADA
 
Are you sure the laptop is under warranty still? If so try getting the retailer you bought it from to put some pressure on them?
 
artist said:
hello people i need some advice on how to lodge a legal complaint against HP. I have been trying to contact HP to help me fix the laptop which has manufacturing faults but they don't want to help me.
Click to expand...

Don't want to help you? :wtf:

Could post or pm me your product number and model quickly? Also the fault youre having, their reasoning as to why they are reluctant to help etc. (I will see what i can help out with concerning getting some help seeing we deal with them a whole lot)
 
no its not under warranty. it's a manufacturing fault and many people (visit the webs below) had a same problem with a same unit and got their laptops fixed from HP for free.

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1312471



http://www.techsupportforum.com/har...-laptop-freezes-during-post-press-f1-f10.html

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1386414

http://techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=214934&messageID=2407186

http://techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=214934&messageID=2261395

http://techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=214934&messageID=2319558



http://www.fixya.com/support/t1591316-press_f1_resume_f10_setup

http://www.fixya.com/support/t269125-compaq_presario_v2000_boot_up_problem

http://www.bleepingcomputer.com/forums/lofiversion/index.php/t129837.html

http://www.trademe.co.nz/Computers/Laptops/Laptops/Other/auction-253488566.htm

http://en.allexperts.com/q/Laptop-Problems-2010/presario-v2000-shutdowns-welcome.htm

http://forums.techarena.in/monitor-video-cards/1241539.htm

http://forum.lowyat.net/topic/418424

http://club.myce.com/f3/cant-access-bios-60539/

http://forums.whirlpool.net.au/forum-replies-archive.cfm/856254.html

http://www.fixya.com/support/t3070475-when_laptop_starts_freezes_compaq

http://techrepublic.com.com/5208-10879-0.html?forumID=101&threadID=305767

http://www.daniweb.com/forums/thread235841.html
 
J0n0 said:
Don't want to help you? :wtf:

Could post or pm me your product number and model quickly? Also the fault youre having, their reasoning as to why they are reluctant to help etc. (I will see what i can help out with concerning getting some help seeing we deal with them a whole lot)
Click to expand...


serial number: cnf6010q4p
product number: es307ua
customer id: 1130463436

problem: the laptop freezes at start up where it shows a compaq logo and then nothing works. it's a manufacturing fault and i am not going to pay for manufacturing faults
 
artist said:
no its not under warranty. it's a manufacturing fault and many people (visit the webs below) had a same problem with a same unit and got their laptops fixed from HP for free. [/url]
Click to expand...

Ok got your info, il check up and see what i can find out concerning this. :)
 
I wouldn't buy anything HP if you gave it to me for nothing (?).

Product is ok - until it has a problem and then HP don't give a toss. A clients all-in-one has been to letmerepair four times already ( still over 6 months warranty left ).
 
daveza said:
I wouldn't buy anything HP if you gave it to me for nothing (?).

Product is ok - until it has a problem and then HP don't give a toss. A clients all-in-one has been to letmerepair four times already ( still over 6 months warranty left ).
Click to expand...

i agree with u. i sent letmerepair my laptop (under warranty) once, they took 1 and a half months just to replace a motherboard (1 hour job) and still forgot to apply thermal paste on graphic card chip and processor. i had to do that myself.
 
Take a Advert out in the newspaper, or call cart Blanche. i think one phone call from them will get you in order.
 
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