Complaint to ASA

B

BeLgaRiOn

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Hey guys.

I think in lieu of the events that have unfolded during the last couple of days with iBurst a complaint should be lodged with the ASA. What do you think? There was no such clause in any contract or advert distributed by WBS about accounts being suspended.
 
yes 100%, i'd actually like information on how to go about doing that.
 
Another sentech.. oh my g0d who would have expected that.

Do you guys really only want to be stuck with Telkom? Why not just leave iBurst and try another service while they sort themselves out??
 
I haven't signed anything, but actually, they advertise they will put you on a 64k throttled service, not suspend the account entirely. I'm sure though that somewhere lurking in the SLA that they have the words "can change anytime at wbs's discretion"
 
This is not acceptable. How can they just suspend accounts.

How can they start the CAP on launch day without first testing it?

Uhm (how can I put this in a nice way....): Surely they should have anticipated the huge demand for increased bandwidth due to all the new clients signing up since the launch?

I asked this exact question to helpdesk, and they PROMISED me that it was not due to all the new users (E.g. Bandwidth).

Our M.D. always tells us: P.L.A.N. Apparently this was not done by WBS.
 
Let's make WAR with them. The CEO is to blame! Lets tell everyone. I dont ever want the CEO to open another business again. The whole world must know that he is pathetic with running a good business!
 
Finally people are seeing the light. WBS must go down before other people bleed!
 
Why not just use someone else? You can get DSL192 for the same price or MyWireless128!

This is really no good, how can there ever be an expectation of competition for Telkom if everyone just wants to burn a new entrant to the ground?!?!?!?!?!

Rather just leave and use someone else while they sort their issues out, no big deal.. but now people come to MyADSL and read what people say about iBurst - and for the most part it's negative - you know why? Cos the people who have good experiences generally dont post unless something goes wrong.

Now the people who come to MyADSL and see ppl complaining and then they decide that they wont get iBurst then - when who know, they could have had AMAZING service from them, but they will never know because of a handful of people who are unhappy.. that's not really fair..

I don't use Telkom, iBurst or Sentech, but i can promise you there is not much hope if with every new player everyone comes here and starts shouting 'ASA' and 'false advertising'..

And i'm not flaming anyone, its just what I think and trust me I've thought a *lot* about these things.. too much :)
 
MaD said:
Why not just use someone else? You can get DSL192 for the same price or MyWireless128!
Click to expand...
ok a valid point but I don't want to go from 1mbit to 192kbit just like ADSL users dont want to go from 512 to 56k. when it came to network issues I said "just go to ADSL" but now I see how misguided that is, I signed a contract and they went back on it and now I'll fight them because of it. I don't just want to leave quietly out the back door (although I might leave for 1mbit adsl) but I want to let my voice be heard I want to take this up as high as I can. I want to become the annoying thorn in thier side because what I have in writing and what they are doing in practise just don't match up. Extortion!!
 
MaD said:
I don't use Telkom, iBurst or Sentech, but i can promise you there is not much hope if with every new player everyone comes here and starts shouting 'ASA' and 'false advertising'...
Click to expand...

With respect, WBS's problems are self-inflicted. Most people on this forum desperately want viable and potent competition to Telkom. But that will never happen if new entrants come to the market and treat their users in the shoddy, underhanded way that WBS has since their "launch."

Cancelling and moving on is not the answer here. Iburst is a great product, operated by a lousy company. For success, WBS only have to deliver the service that their clients have purchased. It's that simple.

It's the fundamental business ethos that is lacking here. And also a complete lack of communication from WBS to their user base. It's not the bandwidth that has been abused, but we, the users.

WBS should not be allowed to willy-nilly offload their "unprofitable" users and maintain the "profitable" ones. Not without a fight.
 
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Ya I agree totally.. my point is just that threatening them with the ASA and that kind of thing will just lead to another Sentech and none of us want that, we would prefer it if iBurst becomes awesome and everyone flocks to them.. I mean, who wouldn't want a 1Mbps service!? If that cap is set at 5GB then they are already raising the bar.. that would be recommendation number one, of which the second one is lower the price slightly, say 100 bucks for starters.

Would anyone here go for an international-only iBurst if it were cheaper?
 
has anyone phoned a lawyer or a media company or such? if not, stop bitching and do it
 
actually I think bitching is exactly what we need, this in itself is a form of action, anyone who was thinking of iBurst and while researching finds thier way to this forum will now understand that there are alot of strings tied to the plug and play broadband that might have looked good in the ad. anyways myADSL is the media, so stop bitching about us bitching :)
 
It's very simple to lay a complaint.

You can even do it by email. [email protected]

But make sure that your email includes screenshots, or examples of iBursts' lame advertising. Make sure that you explain that you are not receiving the advertised service. Include product information, and all of your details.

From the asasa.org.za site:

All complaints lodged with the ASA must meet the following criteria:

* The complaint must be in writing.

* The identity of the complainant(s) must be disclosed.

* The contact details of the complainant(s) should be clearly stated.

* The grounds on which the complaint is based must be clearly stated.

* Where the complaint relates to advertising on broadcast media (e.g. television, radio or on cinema) information should be furnished on where and when the advertisement was screened / transmitted.

* Where signs, posters or any form of outdoor advertising is involved, the nature of the advertisement and the wording should be specified.

* When the complaint is about print advertising, the relevant advertisement should be attached.

* If possible, the contact name, address or telephone / fax number of the advertiser should be provided.

Complaints may be submitted as follows:

* By delivery, to the ASA at Willowview, Burnside Island Office Park, 410 Jan Smuts Avenue, Craighall Park, Johannesburg;

* By post to, PO Box 41555, Craighall, 2024;

* By telefacsimile, to +27 11 781 1616; or

* E-mail complaint to: [email protected]
 
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