Complaint to ICASA

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Page said:
well well, I don't have a telkom account, but I will have to get one to get ADSL.
Since this involves signing a questionable contract, I was wondering...
If anybody wants to use this opportunity to engage telkom in some legal action, let me know what to do, I'm all for it. Ofcourse funding any legal action would be near impossible :/
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PM me your contact details, and I'll tell you what to do. And it needn't cost you a cent (but it probably will delay your getting a Telkom account).

Michael Alachouzos
 
Just an update - I have received an email from Icasa saying that they will be looking into my complaint in due course. I will be calling them every week so that my complaint does not go unnoticed.
 
No idea R4tt3xx.

OT: Telkom claims, in their 2005 SEC 20f, that Icasa requires the arbitration process. It will be interesting to hear what Icasa's response to the compliant is.
 
Debbie2 said:
Telkom claims, in their 2005 SEC 20f, that Icasa requires the arbitration process.
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ICASA may well have required Telkom to make it possible for customers to have their disputes dealt with by means of such a process. It would surprise me, however, if they required Telkom to adopt (as part of the Telkom "standard conditions" of contract) provisions which have the effect of enabling Telkom to force customers to do so. That's a very different proposition.

Michael Alachouzos
 
@Debbie

Your first complaint is very strong, and very well put.

Your second complaint, well, it's a little woosey, not as strong and direct as the first one. Maybe you are diluting the power of the first complaint by combining it with the second one. Just my opinion, you are obviously welcome to ignore it.
 
Hi Debbie,

anything happening on this?



Debbie2 said:
And here is the lawyer-speak version, which will be submitted today:

I, Debbie Love, hereby submit the following complaints (and the following
information relevant thereto) for formal consideration by ICASA.


Full name of complainant: Deborah Anne Love.

Locus standi of complainant: Complainant is (a) a present customer of
Telkom, about to move to a new residential address in Johannesburg and
anticipating a need to apply to Telkom for a new telephone service at such
address, and (b) a South African citizen acting (in the matter of the
present complaints) in the public interest.
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I hope that you get some sort of success with this, keep us posted! I also hope that everyone is keeping en eye out for more information to add to their own sort of case, anything that could perhaps be used by Debbie2 in future to strengthen her case. I know that a local was denied a landline in the area a while ago, she is diabled woman in a wheelchair and Telkom refused to install a landline to her house because it was "unprofitable or uneconmically viable". Never mind the fact that the line run right past her house, by that I mean within a couple hundred metres!
 
Hey, here is an update on this issue. It now appears that ICASA wants to hold public hearings based on my complaint. I will keep MyADSL informed as new information comes to me.
 
Hi Debbie,
In 2005 you submitted a complaint about Telkom to ICASA. What was the outcome? I'd like to know as I want to submit a complain, albeit not as serious as the one you had.
Thanks
Karlientjie
 
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