Complaints VS Victimisation

Tabac

Tabac

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So here goes, just interested in your opinions.
A while back I had lunch at a company’s cafeteria while being on a course they presented. The food was disappointing (Bad) seeing the caterers posters everywhere displaying gourmet good food. So me and my itchy fingers send a complaint to the catering company (Via my private email). This was the beginning of a wooden spoon award in the making.
Everyone from the catering company, including the company who uses them replied and was up in arms because I dared to complain and didn’t use the correct protocol of first talking to the company representative or the person in charge or whoever . Now seeing that they have my name and know who I am (I worked for them years back) , I even got an email from the companies CEO who is up in arms and demands further explanation and meetings etc…
So, voice your opinions regarding this ?
 
HunterNW said:
So here goes, just interested in your opinions.
A while back I had lunch at a company’s cafeteria while being on a course they presented. The food was disappointing (Bad) seeing the caterers posters everywhere displaying gourmet good food. So me and my itchy fingers send a complaint to the catering company (Via my private email). This was the beginning of a wooden spoon award in the making.
Everyone from the catering company, including the company who uses them replied and was up in arms because I dared to complain and didn’t use the correct protocol of first talking to the company representative or the person in charge or whoever . Now seeing that they have my name and know who I am (I worked for them years back) , I even got an email from the companies CEO who is up in arms and demands further explanation and meetings etc…
So, voice your opinions regarding this ?
Click to expand...

Craziness, I work for a company that makes consumer products and we are encouraged to send complaints in our private capacity rather than internally. A decent company wants to hear complaints so they can improve.
 
HunterNW said:
So here goes, just interested in your opinions.
A while back I had lunch at a company’s cafeteria while being on a course they presented. The food was disappointing (Bad) seeing the caterers posters everywhere displaying gourmet good food. So me and my itchy fingers send a complaint to the catering company (Via my private email). This was the beginning of a wooden spoon award in the making.
Everyone from the catering company, including the company who uses them replied and was up in arms because I dared to complain and didn’t use the correct protocol of first talking to the company representative or the person in charge or whoever . Now seeing that they have my name and know who I am (I worked for them years back) , I even got an email from the companies CEO who is up in arms and demands further explanation and meetings etc…
So, voice your opinions regarding this ?
Click to expand...

Tell the CEO you would love to have meetings etc, but the cost is R1500 per hour per meeting since you are now being a consultant and helping to fix their crap food product.
 
HunterNW said:
So here goes, just interested in your opinions.
A while back I had lunch at a company’s cafeteria while being on a course they presented. The food was disappointing (Bad) seeing the caterers posters everywhere displaying gourmet good food. So me and my itchy fingers send a complaint to the catering company (Via my private email). This was the beginning of a wooden spoon award in the making.
Everyone from the catering company, including the company who uses them replied and was up in arms because I dared to complain and didn’t use the correct protocol of first talking to the company representative or the person in charge or whoever . Now seeing that they have my name and know who I am (I worked for them years back) , I even got an email from the companies CEO who is up in arms and demands further explanation and meetings etc…
So, voice your opinions regarding this ?
Click to expand...

So they don't care about the quality of the food and why is was/is bad, they care most about the processes for complaints? Says a lot...
 
ToxicBunny said:
Tell the CEO you would love to have meetings etc, but the cost is R1500 per hour per meeting since you are now being a consultant and helping to fix their crap food product.
Click to expand...

Lmao. Love this one ! :crylaugh:
 
Guess it also depends on the nature of the email sent.
If it was a chilled "Hi, used your canteen, wasn't great, maybe look at improving xyz" vs "Hi, everything sucks, a complete joke, screw everyone, **** you" type, that might raise hackles.
 
Sepeng said:
Guess it also depends on the nature of the email sent.
If it was a chilled "Hi, used your canteen, wasn't great, maybe look at improving xyz" vs "Hi, everything sucks, a complete joke, screw everyone, **** you" type, that might raise hackles.
Click to expand...

True. I have a crooked way with detailing words. :whistle:
 
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