compliments to Shaun Green

C

craigsa

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Guys can you blv it ? I sent a problem via e mail and Sean Green responded in 1 day.

I have e mailed the helpdesk 5 times and not even one reply???

Thanks Shaun Green for getting back to me.
Pitty you are only one person !!

Craig
 
craigsa said:
Guys can you blv it ? I sent a problem via e mail and Sean Green responded in 1 day.

I have e mailed the helpdesk 5 times and not even one reply???

Thanks Shaun Green for getting back to me.
Pitty you are only one person !!

Craig
Click to expand...

nice but has he solved your problem. one thing getting a reply... another thing getting a solution.
 
Another compliment to Shaun Green here - I have managed to mantain a dialogue via email with him over the last two weeks or so discussing getting an antenna. Its not so much the issue under discussion but the simple pleasure of being able to email someone that you know will get back to you in a few days. I think WBS would be 100 times easier to live with if they all responded to customers like this. Of course that would mean that they would be intelligent and therefore not screw everything else up as well. :)
 
From me too Shaun just needs to spread his knowledge over to the helpdesk staff.

And make sure they use a template of exact words --- they often muddle it up.
 
I said it before and I'll say it again. Don't bother emailing helpdesk as they never read their email. If you call them and tell 'em that u mailed them then they'll search for your email and read it. Basically if u mail 'em the u have to call 'em and ask 'em to read your email. Great customer support hey?
 
hmmm, wonder if he's sick - haven't had any response to my emails or sms about the antenna... :confused:
 
I dont think Shaun Green will help you with any of these issues....thats just answers and appologyzes and yeah of course always have an answer on our questions and by the end of the day the problem is still not resolved and yeah who knows when it will be resolved...
 
Have you even spoken to him makedon?
Wbs helpdesk is very different to Shaun Green!
 
Thanks Shaun for finding time to respond with a solution. Much appreciated!
:D
 
thing is, Shaun is acting like the freaking helpdesk, they should get THE IDIOTS THEY EMPLOY to respond to those messages, and not (as proven time and again on this forum) delete a message without reading it.

this said, there's a huge difference between customer helpdesk and the actual service, and their useless helpdesk is now being reflected by their useless service
 
i have spoken to shaun green on many occasions and most of the time he just fed me bullsh1t stories and just so you know he knew that they were going to suspend users.
the night before he told me in not so many words that something he cant mention is going to resolve speed issues. then the next day there were tonnes of people moaning about being suspended due to abuse... might be nothing might be something.

but hey at this point if frikky van rensburg had to answer your emails from wbs i am sure he would be your hero too...

fact is shaun has offered me very little to no solutions... just another wbs employee with the great guise of 'what a nice guy'. he leaves you all warm and fuzzy and seldom sorts out a problem.

gotta admit if it werent for shaun green i am sure lots of people would have lost faith in wbs cuz he truly listens... but find a useful post from him here, or post some real useful advice he has given you here. (xsoft spyware remover does not count)
 
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sure like the wbs helpdesk arent people? or sasan aka satan is not a person?
get real this is a forum not a chapel, but in respect to your comment i have edited the last part...
 
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Right now I am capped, I can download an mp3 video from prisonplanet.tv at 16k, while listening to the live audio stream on infowars.com, chat on IRC and MSN, and browse the net. So in my opinion things are working nicely
 
Well kudos to you... iBurst sucks for some people right now including me
 
im uncapped and cant even surf a website decently, my ping loss at this stage is 85% +, the best I can do locally is around 2300ms
 
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