Compromised Voip phone

[philaniH]

Hi guys

Looks like my voip phone got compromised. How does one deal with a prepaid account owing -10 000 all of a sudden just because the billing works after the call is dropped. Is this how on all voip providers?

Thanks

 

[bigx333]

Any VoIP provider with even a remotely respectable billing system will have heartbeat checks for balance on pre-paid calls.

It is pretty normal in the industry to delay charging calls until they are done (or even later) on post-paid accounts for scalability reasons but post processing for pre-paid accounts is just ludicrous.

 

[Malibongwe ICT Services]

Hi PhilaniH,

In Agreement with Bigx333, any voip provider should have a maximum balance / prepaid limit assigned for each client. In fact, this is mandatory for the majority of systems and generally defaulted to a maximum of R 5000.

I would recommend requesting a detailed call report, with a copy of the agreement signed with the service provider. If the call amount genuinely amounts to R 10 000, I would recommend disputing the invoice, and demanding a significant discount, as your billing was allowed to rise way beyond reasonable usage due to the voip provider's neglect in setting billing thresholds.

I know of a large South African ISP who recently billed a particular client R 135 000 for out of bundle roaming data usage, but the amount was reduced to R 14 000 after he disputed it, claiming negligence by the ISP for allowing his bill to raise so high without warning or notification.


Good luck!!

 

[TheMightyQuin]

Hi guys

Looks like my voip phone got compromised. How does one deal with a prepaid account owing -10 000 all of a sudden just because the billing works after the call is dropped. Is this how on all voip providers?

Thanks

No just yours...you obviously have a kuk VOIP provider.

You need to go post paid with a cap.

 

[philaniH]

No just yours...you obviously have a kuk VOIP provider.

You need to go post paid with a cap.

If Only!