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Reference No.: 674-15-1029
Position/Salary Range: Computer Management Assistant
FSN-09: R315, 711.00 – R442, 046.00 (Full performance - Basic Salary) FSN-08: R266, 897.00 – R373, 652.00 (Trainee level - Basic Salary)
Additional benefits include miscellaneous allowance, medical and pension fund subsidy, and
dependents’ education assistance subject to qualification.
Open To: South Africans and South African permanent resident permit holders.
Location: USAID/Southern Africa Regional Executive Office (REXO) Pretoria, South Africa
Opening: August 19, 2015
Closing: September 09, 2015
Work Hours: Full-Time; 40 hours/week
USAID/Southern Africa, an equal opportunity employer, seeks applicants for the above position.
English language fluency (Level IV English), both in oral and written communications, is a
requirement for this position. Interested applicants who do not meet this qualification ARE
ENCOURAGED NOT to apply as their applications will not be considered.
Basic Function of Position:
The Computer Management Assistant works under the direct supervision of the Systems Manager. The
incumbent provides user support and end user training and will be required to solve most problems
with minimal assistance. The incumbent acts as a backstop to the Computer Management Specialist
when he/she is not in the office. It is critical that Information Systems Security be maintained on
the USAID Southern Africa network; therefore, the incumbent must at all times adhere to personnel,
technical, administrative, and physical security policies and procedures when USAID Southern Africa
equipment is used to support Mission and Agency objectives.
Key areas of responsibility are:
• User support and Helpdesk
• Management of mission laptops and cell phones
• General computer management and maintenance
• Regional training center support
Major Duties and Responsibilities:
User Support and Helpdesk: (30%)
• Provide support to mission staff with day-to-day problems they may encounter while using the
IT systems.
• Assist staff with all cell phone related problems.
Mission Cell phone Management (25%)
• Setup and issue official cell phones to staff.
• Keep accurate and up to date inventory of all cell phones.
• Manage Vodacom contracts.
Laptop Computer Management (15%)
• Perform weekly anti-virus updates.
• Apply monthly Microsoft windows updates.
• Maintain up to date inventory of mission laptop computers in the Track-It library.
• Issue laptops to mission staff when going on TDY visits.
General Computer Management and Maintenance: (10%)
• Under the guidance of the System Manager the incumbent has responsibilities for
troubleshooting and resolution of problems that may arise on mission desktop computers and
networked laser printers.
• The incumbent acts as a backup to the responsible Computer Management Specialist for managing
the Cisco phone system.
• Liaison with support vendor might be required when solving technical issues.
• The incumbent shares responsibility with the other IT staff for setting up new desktop
computers with the USAID\W approved software image and to ensure that all mission specific
applications are installed and correctly configured.
• Installation and setup of multi-function printers is required.
Video Conferencing and regional center training support (10%)
• The incumbent shares responsibility with the other Computer Management Assistant for setting
up video conferences and scheduling test connections before a conference takes place. Liaison with
USAID/W, other USAID missions, and grantees’ video conference technicians is required.
• The incumbent will be required to assist with classroom setup and provide support to the
regional training center.
• Liaison with the Embassy IMO and Department of State diplomatic trainers will sometimes be
required.
Personal Development: (5%)
• Periodically attends training & seminars to maintain relevant IT skills set. Enrolls for
online courses to develop new IT skills and competencies. Subscribes to news groups and IT
publications to stay informed of the latest developments in the IT industry.
Other job related duties as assigned (5%)
Required Qualifications at the Full Performance Level:
Education: Completion of education or training resulting in the following formal IT qualifications.
• Microsoft certified desktop support technician (MCDST) or A+
• Microsoft certified systems engineer (MCSE)
Prior Work Experience: Three to five years of progressively responsible experience, at least three
years of which should have been as a computer support specialist.
Post Entry Training: On the job training. Appropriate technical training may be supported where
necessary.
Language Proficiency: Level IV (fluent) written and oral English proficiency is required.
Knowledge: Sound knowledge of TCP/ IP, Ethernet Topology, LANS, WANS, WiFi, Microsoft Windows 2008
Server, Windows 7 Professional, MS Office 2010 Professional, Google Apps and Apple mobile phone
technology. A sound knowledge of standard business work processes, management principles and fault
finding techniques.
Must have sound knowledge of USAID administrative regulations pertaining to information systems and
in-depth knowledge of standard operating procedures.
Skills and Abilities: Good communication and interpersonal skills are essential as the incumbent is
required to liaise with and provide support to all mission staff including senior management.
Strong multi-tasking capabilities with the ability to work well under pressure in a dynamic
environment, a passion for improving processes and strong commitment to customer satisfaction.
POSITION ELEMENTS
• Supervision Received: The incumbent is directly supervised by the Systems Manager.
• Available Guidelines: ADS 541, 545, Agency specific application admin guides, documentation on
TCPIIP and FTP, technical assistance from local vendors, IRM Web site, World wide web, Windows 2008
Day-to- Day Management Guide, Windows 2008 Resource Kit.
• Exercise of Judgment: The incumbent is expected to exercise considerable judgment in the
operation and maintenance of the computer system and its applications.
• Authority to make commitments: None.
• Supervision Exercised: Oversight of outside contractors.
• Time Required to Perform Full Range of Duties: 6 months.
Evaluation Criteria and Weights:
1. Education/Weighted 5% based on initial application review;
2. English Language Skills/Weighted 20% based on application review, written assessment and interview;
3. Prior Work Experience/Weighted 25% based on application review and interview;
4. Knowledge/Weighted 25% based on written assessment and interview; and
5. Skills and Abilities/Weighted 25% based on written assessment and interview.
USAID/SA reserves the right to hire an applicant who does not meet the required experience level at
a trainee level. However, an applicant who does not meet the minimum educational requirements
cannot be hired at either a trainee or full performance level.
Applicability:
This position is open to all South African citizens and permanent residents. USAID/SA management
will consider nepotism/conflict of interest, budget, section need for continuity and residency
status in determining successful applications.
Compensation:
The Computer Management Assistant will be compensated in accordance with the U.S. Mission to South
Africa’s Local Compensation Plan (LCP). The plan includes basic salary, miscellaneous allowance,
pension fund and medical aid subsidy. Subject to qualification, compensation for dependents’
education assistance is also available. The successful candidate’s salary level will be based on
prior job-related experience and salary history.
To Apply:
ONLY applicants who meet the minimum educational and English language fluency requirements as
stated in the solicitation document will be considered. Interested applicants who do not meet these
requirements are encouraged NOT to apply since these applications will not be considered.
For an application package to be considered complete, please follow the following instructions and
submit your application through one of the channels mentioned below:
1. Ensure that your application is accompanied by a cover letter,
2. Include a CV of no more than 4 pages,
3. Ensure that all communications (including your cover letter) includes the Announcement
Reference # and the Title of the Position(s) for which you are applying.
Failure to comply with these instructions may result in your application being considered “non
responsive” and eliminated from further consideration.
1. P-net website www.pnet.co.za
Please note that you will be required to register on the site first before you can upload your
application material and/or CV to be considered.
2. E-mail: jobapplications@usaid.gov
Point of Contact:
Theresa Owusu, Telephone: (012) 452-2358
Lavinia Denation, Telephone: (012) 452-2054
Only short-listed candidates will be acknowledged.
Closing date for this position: September 09, 2015 (Close of Business).
Position/Salary Range: Computer Management Assistant
FSN-09: R315, 711.00 – R442, 046.00 (Full performance - Basic Salary) FSN-08: R266, 897.00 – R373, 652.00 (Trainee level - Basic Salary)
Additional benefits include miscellaneous allowance, medical and pension fund subsidy, and
dependents’ education assistance subject to qualification.
Open To: South Africans and South African permanent resident permit holders.
Location: USAID/Southern Africa Regional Executive Office (REXO) Pretoria, South Africa
Opening: August 19, 2015
Closing: September 09, 2015
Work Hours: Full-Time; 40 hours/week
USAID/Southern Africa, an equal opportunity employer, seeks applicants for the above position.
English language fluency (Level IV English), both in oral and written communications, is a
requirement for this position. Interested applicants who do not meet this qualification ARE
ENCOURAGED NOT to apply as their applications will not be considered.
Basic Function of Position:
The Computer Management Assistant works under the direct supervision of the Systems Manager. The
incumbent provides user support and end user training and will be required to solve most problems
with minimal assistance. The incumbent acts as a backstop to the Computer Management Specialist
when he/she is not in the office. It is critical that Information Systems Security be maintained on
the USAID Southern Africa network; therefore, the incumbent must at all times adhere to personnel,
technical, administrative, and physical security policies and procedures when USAID Southern Africa
equipment is used to support Mission and Agency objectives.
Key areas of responsibility are:
• User support and Helpdesk
• Management of mission laptops and cell phones
• General computer management and maintenance
• Regional training center support
Major Duties and Responsibilities:
User Support and Helpdesk: (30%)
• Provide support to mission staff with day-to-day problems they may encounter while using the
IT systems.
• Assist staff with all cell phone related problems.
Mission Cell phone Management (25%)
• Setup and issue official cell phones to staff.
• Keep accurate and up to date inventory of all cell phones.
• Manage Vodacom contracts.
Laptop Computer Management (15%)
• Perform weekly anti-virus updates.
• Apply monthly Microsoft windows updates.
• Maintain up to date inventory of mission laptop computers in the Track-It library.
• Issue laptops to mission staff when going on TDY visits.
General Computer Management and Maintenance: (10%)
• Under the guidance of the System Manager the incumbent has responsibilities for
troubleshooting and resolution of problems that may arise on mission desktop computers and
networked laser printers.
• The incumbent acts as a backup to the responsible Computer Management Specialist for managing
the Cisco phone system.
• Liaison with support vendor might be required when solving technical issues.
• The incumbent shares responsibility with the other IT staff for setting up new desktop
computers with the USAID\W approved software image and to ensure that all mission specific
applications are installed and correctly configured.
• Installation and setup of multi-function printers is required.
Video Conferencing and regional center training support (10%)
• The incumbent shares responsibility with the other Computer Management Assistant for setting
up video conferences and scheduling test connections before a conference takes place. Liaison with
USAID/W, other USAID missions, and grantees’ video conference technicians is required.
• The incumbent will be required to assist with classroom setup and provide support to the
regional training center.
• Liaison with the Embassy IMO and Department of State diplomatic trainers will sometimes be
required.
Personal Development: (5%)
• Periodically attends training & seminars to maintain relevant IT skills set. Enrolls for
online courses to develop new IT skills and competencies. Subscribes to news groups and IT
publications to stay informed of the latest developments in the IT industry.
Other job related duties as assigned (5%)
Required Qualifications at the Full Performance Level:
Education: Completion of education or training resulting in the following formal IT qualifications.
• Microsoft certified desktop support technician (MCDST) or A+
• Microsoft certified systems engineer (MCSE)
Prior Work Experience: Three to five years of progressively responsible experience, at least three
years of which should have been as a computer support specialist.
Post Entry Training: On the job training. Appropriate technical training may be supported where
necessary.
Language Proficiency: Level IV (fluent) written and oral English proficiency is required.
Knowledge: Sound knowledge of TCP/ IP, Ethernet Topology, LANS, WANS, WiFi, Microsoft Windows 2008
Server, Windows 7 Professional, MS Office 2010 Professional, Google Apps and Apple mobile phone
technology. A sound knowledge of standard business work processes, management principles and fault
finding techniques.
Must have sound knowledge of USAID administrative regulations pertaining to information systems and
in-depth knowledge of standard operating procedures.
Skills and Abilities: Good communication and interpersonal skills are essential as the incumbent is
required to liaise with and provide support to all mission staff including senior management.
Strong multi-tasking capabilities with the ability to work well under pressure in a dynamic
environment, a passion for improving processes and strong commitment to customer satisfaction.
POSITION ELEMENTS
• Supervision Received: The incumbent is directly supervised by the Systems Manager.
• Available Guidelines: ADS 541, 545, Agency specific application admin guides, documentation on
TCPIIP and FTP, technical assistance from local vendors, IRM Web site, World wide web, Windows 2008
Day-to- Day Management Guide, Windows 2008 Resource Kit.
• Exercise of Judgment: The incumbent is expected to exercise considerable judgment in the
operation and maintenance of the computer system and its applications.
• Authority to make commitments: None.
• Supervision Exercised: Oversight of outside contractors.
• Time Required to Perform Full Range of Duties: 6 months.
Evaluation Criteria and Weights:
1. Education/Weighted 5% based on initial application review;
2. English Language Skills/Weighted 20% based on application review, written assessment and interview;
3. Prior Work Experience/Weighted 25% based on application review and interview;
4. Knowledge/Weighted 25% based on written assessment and interview; and
5. Skills and Abilities/Weighted 25% based on written assessment and interview.
USAID/SA reserves the right to hire an applicant who does not meet the required experience level at
a trainee level. However, an applicant who does not meet the minimum educational requirements
cannot be hired at either a trainee or full performance level.
Applicability:
This position is open to all South African citizens and permanent residents. USAID/SA management
will consider nepotism/conflict of interest, budget, section need for continuity and residency
status in determining successful applications.
Compensation:
The Computer Management Assistant will be compensated in accordance with the U.S. Mission to South
Africa’s Local Compensation Plan (LCP). The plan includes basic salary, miscellaneous allowance,
pension fund and medical aid subsidy. Subject to qualification, compensation for dependents’
education assistance is also available. The successful candidate’s salary level will be based on
prior job-related experience and salary history.
To Apply:
ONLY applicants who meet the minimum educational and English language fluency requirements as
stated in the solicitation document will be considered. Interested applicants who do not meet these
requirements are encouraged NOT to apply since these applications will not be considered.
For an application package to be considered complete, please follow the following instructions and
submit your application through one of the channels mentioned below:
1. Ensure that your application is accompanied by a cover letter,
2. Include a CV of no more than 4 pages,
3. Ensure that all communications (including your cover letter) includes the Announcement
Reference # and the Title of the Position(s) for which you are applying.
Failure to comply with these instructions may result in your application being considered “non
responsive” and eliminated from further consideration.
1. P-net website www.pnet.co.za
Please note that you will be required to register on the site first before you can upload your
application material and/or CV to be considered.
2. E-mail: jobapplications@usaid.gov
Point of Contact:
Theresa Owusu, Telephone: (012) 452-2358
Lavinia Denation, Telephone: (012) 452-2054
Only short-listed candidates will be acknowledged.
Closing date for this position: September 09, 2015 (Close of Business).
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