Hi guys
Is anybody here using Computer Wholesalers SA as a supplier or alternative to some suppliers?
I have been registered with them since 2010 and always received good service until 2016.
My last 4 orders was not a happy experience and delivery times were awful, waiting 3 to 4 weeks from date of payment until ordered products are delivered.
The thing that got me really unhappy is my last order and I do not know what to do anymore.
On 17 March I ordered components valued over R20 000. On said date of payment products was in stock with supplier and prices was correct as per the quote I received that day.
After a lot of emails and follow ups on 20 April I was notified that due to the economic climate that have encountered financial difficulties and there orders are delayed. I cannot believe this as I have paid up front for orderded products. I was given the option that I can either wait till they can get stock of products again or I can get a refund.
I chose the option to be refunded and this was agreed upon by the person I was directed to speak to.
As from 26 April I have not received a refund, received any communication from CWSA and nobody is replying my emails that I send them to try and find out what is going on.
I am unable to order these producs from another place or shop until they refund me so I am getting more irritated by the day.
Any advise would be greatly appreciated
I am beginning to wonder if a situation like this can be classisfied as fraud or theft as money was paid but products are not being delivered after almost 2 months.
Is anybody here using Computer Wholesalers SA as a supplier or alternative to some suppliers?
I have been registered with them since 2010 and always received good service until 2016.
My last 4 orders was not a happy experience and delivery times were awful, waiting 3 to 4 weeks from date of payment until ordered products are delivered.
The thing that got me really unhappy is my last order and I do not know what to do anymore.
On 17 March I ordered components valued over R20 000. On said date of payment products was in stock with supplier and prices was correct as per the quote I received that day.
After a lot of emails and follow ups on 20 April I was notified that due to the economic climate that have encountered financial difficulties and there orders are delayed. I cannot believe this as I have paid up front for orderded products. I was given the option that I can either wait till they can get stock of products again or I can get a refund.
I chose the option to be refunded and this was agreed upon by the person I was directed to speak to.
As from 26 April I have not received a refund, received any communication from CWSA and nobody is replying my emails that I send them to try and find out what is going on.
I am unable to order these producs from another place or shop until they refund me so I am getting more irritated by the day.
Any advise would be greatly appreciated
I am beginning to wonder if a situation like this can be classisfied as fraud or theft as money was paid but products are not being delivered after almost 2 months.