computers only hard drive policy

semaphore

semaphore

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does anyone know what computers only return policy is, i bought a entire set up from them about 2 months back, have the invoice etc, today my hard drive decided to pack up (western digital green piece of ****), windows wanted todo a chkdsk, it did the checkdisk 2 hours later it reboots, says invalid system disk, i download the boot diag tool from western's site, that tool reports to many errors/failed dst test/ also pttd tool reports it has bad sectors. What i want to know is, what is there policy has anyone returned a hard drive to them, what is the turn around time, waiting period etc.. and yes i could just phone them but its 01:55
 
I think they're supposed to replace it for you (probably a 1 year warranty on the drive or something).

What's funny is how hard they push those wd green drives. I specifically asked to NOT have one of those (read they suffer sligthly in performance and never really spin up to 7400)...but they insisted - and so I didn't order! Anyone guess to venture what they told me about the Black Edition XFX cards...lol
 
Computer Only should by all means replace the hard drive or send it to their suppliers for a Warranty repair/replacement.

In my experience, all WD green drives have a 3 year limited Waranty so go ahead and return it. If they don't want to take it back, I have another way of getting it replaced.
 
In my experience with Computers Only, they shouldn't have any hassles in exchanging your HDD / helping you out.

Good Luck! ;)
 
thanks for the feed back, after some more investigation the following has happend.

After bout 6 redbulls later, and 4hours of house, i decided to use westerns diadlg5 application and do a full erase and write zero's to the entire drive, the format took approx 1.45 hours, after which i then used pttd tool to fdisk it, thinking i mind as well give it another shot. So i did that, and tried installing windows again, previously windows told me it had errors creating the partition on the free space, this time it successfully created the partition, and windows installed fine, very confused i decided to download a surface scan tool active disk doctor i think its name is, and let it scan till i got up this morning, the scan showed no bad sectors, thou its health monitor is at 91%.

Now i am wondering if the full low level format fixed it some how, erasing the mbr i know kills the partions i am not entirely sure of a low level format.

:confused:

Now that it shows no bad clusters do you think i should try my luck with computers only, or you think they will turn around and tell me nothings wrong, considering technically nothing really is.. for now.
 
A low level format is known to solve many hard drive issues (Except a bugged firmware Seagate drive)

Now you know that you should be able to return the drive to CO without any hassles...

If you did return it now, they would probably say the drive has no problems with it.
 
Well thankfully i didnt really have much installed on it, so ill let it run a bit for a few days and see the performance, but i think im gonna get another drive instead perhaps something better, i was very reluctant to get this green thing, but got it anyways, the price was attractive.
 
stroebs said:
SEAGATE!!!!!!!

You can get a 500GB drive for R500.
Click to expand...

Well computers only got back to me saying they'd have to send the drive in, so that kinda sounds like 2 months wait. NO thanks, yeah i think ill perhaps get a seagate
 
Perhaps getting a Seagate will give you peace of mind - unfortunately all good companies/manufacturers will always have some failed hardware, we just have to accept that we aren't perfect, and put it down to bad luck (unless the problem is widespread as with Seagate 7200.11 drives).

Also remember that the turnaround time will be much better if you take the drive back to the Western Digital warranty-handling agents yourself.
 
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