Connected but can't surf...

[ginggs]

I've been using my VM SIM since Friday without any hassles, today I can connect, but any web page I try to download gives me an error. I have checked that I have air time available.

IPCONFIG reveals the two DNS servers I have been assigned are:

196.38.218.6
168.210.2.2

TRACERT shows me that I can connect to at least one of them:

C:\>tracert 196.38.218.6

Tracing route to 196.38.218.6 over a maximum of 30 hops

  1   857 ms   959 ms   700 ms  10.144.0.1
  2   797 ms  1020 ms   701 ms  196.38.218.6

Trace complete.

C:\>tracert 168.210.2.2

Tracing route to 168.210.2.2 over a maximum of 30 hops

  1   808 ms   931 ms   700 ms  10.144.0.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.

But any DNS lookups fail:

C:\>nslookup www.virginmobile.co.za
DNS request timed out.
    timeout was 2 seconds.
*** Can't find server name for address 196.38.218.6: Timed out
DNS request timed out.
    timeout was 2 seconds.
*** Can't find server name for address 168.210.2.2: Timed out
*** Default servers are not available
Server:  UnKnown
Address:  196.38.218.6

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to UnKnown timed-out

Anyone else experiencing this problem?

 

[CellBel]

On my side VM gprs is completely down, i'm on MTN to do this post.

 

[xrapidx]

lol... I'm free of them... no problems with MTN yet

 

[Boodles]

ginggs, this is a ongoing problem and a response from cellc a few weeks ago regarding this.....

I have done some investigation with regards to yesterday's problem and
found that the billing server for Pre Pay subscribers went down which
coincides with the times of your failure.

This is exactly what was happening in the past and data networks are
busy mapping out a solution in order for this not to reoccur.

Unfortunately, these major changes take time. So I will keep you posted
as things unfold.

 

[ginggs]

ginggs, this is a ongoing problem and a response from cellc a few weeks ago regarding this.....

Thanks Boodles. But no thanks for your brown string post!

 

[Boodles]

Well i had 2 different problems today.

1) - i had the common one of connecting but cant surf...
2) - then a short while later i had anther problem of it not connecting at all, and this lasted for 1hr and a half

 

[ginggs]

i had anther problem of it not connecting at all, and this lasted for 1hr and a half

I had the same problem, kept getting a 619 dial-up networking error.
I gave up and bought a Vodacom 1GB data bundle.

 

[ndlovu_f]

Pls note that the problem has been sorted now. Kindly advise if you still having problems in your area.