Connecting Router kills all connections

Deon6

Active Member
Joined
Aug 12, 2013
Messages
59
#1
So I have a cheapy TP Link router (TD-W8961N) works fine.

Now I got a TP Link AC1750 router, and as soon as i plug my ADSL into it (in place of the cheapy) my internet and phone line goes down? On the web browser it says no wan connected, and the internet LED doesn't light up...

Any ideas?
 

Geoff.D

Executive Member
Joined
Aug 4, 2005
Messages
8,488
#2
Check the cable you are using. Connected to the correct port? Configured for ADSL?
 

Deon6

Active Member
Joined
Aug 12, 2013
Messages
59
#3
I repl
Check the cable you are using. Connected to the correct port? Configured for ADSL?
Yes, it's in the "internet" port, other 4 ports are ethernet. Though what is confusing me a lil is the internet port can fit both RJ11 and RJ45 plugs... mine is RJ11.
 

access

Executive Member
Joined
Mar 17, 2009
Messages
8,233
#4
the one is a modem for adsl + router.

the other is just a router.

you need a modem for your adsl and you need to configure the new one with your adsl details.
 

Hamish McPanji

Honorary Master
Joined
Oct 29, 2009
Messages
36,259
#5
I repl

Yes, it's in the "internet" port, other 4 ports are ethernet. Though what is confusing me a lil is the internet port can fit both RJ11 and RJ45 plugs... mine is RJ11.
What's the model number if your new router?
 

ghoti

Karmic Sangoma
Joined
Jan 17, 2005
Messages
45,442
#6
So I have a cheapy TP Link router (TD-W8961N) works fine.

Now I got a TP Link AC1750 router, and as soon as i plug my ADSL into it (in place of the cheapy) my internet and phone line goes down? On the web browser it says no wan connected, and the internet LED doesn't light up...

Any ideas?
Have you configured the username and password on it? Input the DSL details for your account?
 

Deon6

Active Member
Joined
Aug 12, 2013
Messages
59
#9
Had a bad feeling when I got it that I bought the wrong thing... thanks gents! Will go swap it out
 
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