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Connection Troubles
- Thread starter Rath
- Start date
rebel
Senior Member
Yup same here. I got my modem on Thursday & the longest connection time I got was 25 minutes. The average time is about 3 minutes.
I'm not impressed so tomorrow's WBS's last chance. If this continues, I'll be taking the modem back on tuesday. They better not debit my account or else...
What area are you in?
I'm not impressed so tomorrow's WBS's last chance. If this continues, I'll be taking the modem back on tuesday. They better not debit my account or else...
What area are you in?
I'm in the Bedfordview area with a 100% signal.
It's been this way since I got iBurst on Friday afternoon. It's doing this 24 hours a day (no matter what time I try - even 4am). Pity - I was looking forward to it.
All my calls to the support centre are met with a "Yeah, they're working on some stuff which might be causing that" - but non-stop 24 hours a day? Those are some hardcore technicians...
I know this is a beta, pre-launch testing phase but is this the iBurst experience everyone else is getting?
It's been this way since I got iBurst on Friday afternoon. It's doing this 24 hours a day (no matter what time I try - even 4am). Pity - I was looking forward to it.
All my calls to the support centre are met with a "Yeah, they're working on some stuff which might be causing that" - but non-stop 24 hours a day? Those are some hardcore technicians...
I know this is a beta, pre-launch testing phase but is this the iBurst experience everyone else is getting?
rebel
Senior Member
I'm also in Bedfordview with a 100% signal.
The support guy (there's only one), guaranteed that I'd be able to connect properly on friday afternoon. When I called on Friday evening, he told me the technicians hadn't finished maintenance on the tower. I was also looking forward to it but I'm definately taking the modem back on tuesday.
Seems like it's not just Bedfordview cauz a friend from Sandton's also experiencing the same thing. I've only managed to download about 1GB so far.
The support guy (there's only one), guaranteed that I'd be able to connect properly on friday afternoon. When I called on Friday evening, he told me the technicians hadn't finished maintenance on the tower. I was also looking forward to it but I'm definately taking the modem back on tuesday.
Seems like it's not just Bedfordview cauz a friend from Sandton's also experiencing the same thing. I've only managed to download about 1GB so far.
cAde
Well-Known Member
ive been up all day , downloading , but cant seem to send smtp email ....
IBurst 1Mbps Package, at the moment fuzzy
IBurst 1Mbps Package, at the moment fuzzy
I don't know about smtp being down.
But I'm in Bryanston, and I had a problem once this morning for about 20 mins, but it has been perfect since then.
It is frustrating when you get used to iBurst being there connected all the time, and then suddenly, just when you need it most, bam you have a problem.
But I'm in Bryanston, and I had a problem once this morning for about 20 mins, but it has been perfect since then.
It is frustrating when you get used to iBurst being there connected all the time, and then suddenly, just when you need it most, bam you have a problem.
Yeah, same rubbish here. Connected for 20 minutes, if im lucky. Connections dies and struggles to reconnect for like 10 minutes. Anakin checked it from their side and said I had bad signal. Hard to believe when I download at like 120kps for the few minutes online. Reception is 90-100% with very little error. He says I have a bad return signal, funny I was uploading at like 40kps aswell. So I guess I can send to the tower then.
The question is how long is this going to continue???
I use the forest hill tower so there are not too many users on it yet either.
I understand that its prelaunch and their will be alot of stuff tested and changed, however this should be done during working hours when they can see the mistakes and fix them. Who is watching this stuff on the weekend anyways? Tshepo??? He is there all by himself with absolutely no idea of whats going on. Not his fault though, rather the guys with all the bright ideas.
I thought my UTD was KO, cause I had a faulty transformer not so long ago... after seeing this post I won't be replacing my UTD. But possibly returning it if they don't fix it.
The question is how long is this going to continue???
I use the forest hill tower so there are not too many users on it yet either.
I understand that its prelaunch and their will be alot of stuff tested and changed, however this should be done during working hours when they can see the mistakes and fix them. Who is watching this stuff on the weekend anyways? Tshepo??? He is there all by himself with absolutely no idea of whats going on. Not his fault though, rather the guys with all the bright ideas.
I thought my UTD was KO, cause I had a faulty transformer not so long ago... after seeing this post I won't be replacing my UTD. But possibly returning it if they don't fix it.
rebel
Senior Member
Still had problems connecting this morning. Oh well, the modem's going back tomorrow.
Sihen (and everyone else on this forum from iBurst), I know that what I am about the mention is likely not your responsibility - so this post isn't directed at you. Could you please relay what I'm saying here to those with the abililty to make it happen (if they'll even listen to you - I work for a corp too, and know what it's like sometimes). If you think it might be better, I could just mail this straight to whomever you think might be a more appropriate recipient.
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By this morning my iBurst experience had degraded so far that I was remaining connected for 10 seconds or less every 20/25 minutes. It's been unusable for going on 4 days now (longer for others). I understand that a lot of equipment is being tweaked and whatnot, but what's most disappointing here is the lack of notification from WBS about this. Have we learned nothing from Sentech?
Have the techies even told the support guys what's going on?
Here's an example of what I, and the rest of the users (I think), would be ok with, if it was released on Friday:
"An unforeseen problem condition has developed on certain towers since Thursday morning. It took us by suprise, as these things are known to do sometimes, and it took us a while to figure out where the problem was. It's a complex problem. We're working at trying to fix it right now, before the weekend hits, when some of you would be really interested in testing your iBurst connections but we might not make it in time. If so, the connections may be more unstable than usual for the weekend because our operations gear down a lot over weekends (being only a testing phase). We sorry about this, but these things will happen during this phase."
Had I received something like this, I would have been fine with it and would have avoided showing quite a few people "the iBurst experience".
Why is it so difficult for companies to go the distance in communication? Is it because they don't think it is neccesary and thus write it off as a concern completely, or worse, that they just didn't think of it in the first place? If the former, I contend that they greatly underestimate the effect that the internet and word of mouth can have on their business. First impressions are everything in this business and, like it or not, this soft-launch is WBS's chance to make a good first impression.
You guys have a great opportunity here where the guys who were first-to-market made (and are making) some very serious mistakes.
If WBS raises the standard here and now, you can capitalize on the aforementioned blunder, while making market-entry harder for those who will come after you.
Don't blow it.
-------
By this morning my iBurst experience had degraded so far that I was remaining connected for 10 seconds or less every 20/25 minutes. It's been unusable for going on 4 days now (longer for others). I understand that a lot of equipment is being tweaked and whatnot, but what's most disappointing here is the lack of notification from WBS about this. Have we learned nothing from Sentech?
Have the techies even told the support guys what's going on?
Here's an example of what I, and the rest of the users (I think), would be ok with, if it was released on Friday:
"An unforeseen problem condition has developed on certain towers since Thursday morning. It took us by suprise, as these things are known to do sometimes, and it took us a while to figure out where the problem was. It's a complex problem. We're working at trying to fix it right now, before the weekend hits, when some of you would be really interested in testing your iBurst connections but we might not make it in time. If so, the connections may be more unstable than usual for the weekend because our operations gear down a lot over weekends (being only a testing phase). We sorry about this, but these things will happen during this phase."
Had I received something like this, I would have been fine with it and would have avoided showing quite a few people "the iBurst experience".
Why is it so difficult for companies to go the distance in communication? Is it because they don't think it is neccesary and thus write it off as a concern completely, or worse, that they just didn't think of it in the first place? If the former, I contend that they greatly underestimate the effect that the internet and word of mouth can have on their business. First impressions are everything in this business and, like it or not, this soft-launch is WBS's chance to make a good first impression.
You guys have a great opportunity here where the guys who were first-to-market made (and are making) some very serious mistakes.
If WBS raises the standard here and now, you can capitalize on the aforementioned blunder, while making market-entry harder for those who will come after you.
Don't blow it.
Snotface
Senior Member
- Joined
- Jun 29, 2004
- Messages
- 577
- Reaction score
- 269
Hi,
i've had the same problem all weekend. I live in Hurlingham. 100% signal excpet during the storm on Saturday where it dropped to 82%.
I kept thinking it was Adaware or McAfee doing something to the port. Glad i'm not the only one experiencing this, but also wish we could have been notified about it, and possibly updated about when it will be fixed.
I don't mind being a guinea pig, but at least keep us informed.
Telkom: Touch Tomorrow? We're still waiting for the technology of today.
i've had the same problem all weekend. I live in Hurlingham. 100% signal excpet during the storm on Saturday where it dropped to 82%.
I kept thinking it was Adaware or McAfee doing something to the port. Glad i'm not the only one experiencing this, but also wish we could have been notified about it, and possibly updated about when it will be fixed.
I don't mind being a guinea pig, but at least keep us informed.
Telkom: Touch Tomorrow? We're still waiting for the technology of today.
rebel
Senior Member
When you guys get home, please post your Monday evening ibutt experience. I'll do the same.