Connex 10” Tablet Hard Reset

S

SiIverTongue

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So my daughter was using a Connex 10” tablet then a few days ago after turning it off to restart it, it didn’t want to boot up past the Connex logo on the screen. I have done hard resets on phones and tablets before but this one don’t want to go into the boot/settings menu thats supposed to show when you do a hard reset. I tried holding ”power + vol. down” and “power + vol. up” and also tried forcing it to reboot by holding in the “power“ button alone as well but nothing is working. When I hold “power + vol. down” it shows Connex logo on screen but then just seem to cycle on/off the whole time.
Do anyone know what can be the cause of this, or know if there’s another way to do a hard reset or to get past the brand logo or get the boot menu to open?
The tablet is not even 2 years old and she uses it mostly for YouTube and Disney+ etc so I don’t just want to get rid of it, and also I’ve reset, rebooted and even loaded new firmware onto quite a few phones before that seemingly had the same issue, just this one thats being difficult for some reason.

#it came with its own case and keyboard so I’m wondering if there’s not a way to use the keyboard to try do a reset by pressing and holding the keyboard keys instead of the “power + vol. down“ on the tablet itself.
 
Not familiar with this particular brand but you may want to try this.

Press and hold down power button while tablet is on until it turns off, keep holding it down till only the power light comes on again for a few seconds and goes off. At that point release the power button and turn it on normally and check if it boots up.

If it doesn't, when turning it back on after the above procedure, with a keyboard connected, keep pressing press Esc or Del key... To launch into Bios /settings menu

I've had windows tablets do the exact same thing you complain of and we resolved it this way, with help from the factory.

Not sure if this will work on your android tablet though.
 
Hi.
Thank you for the reply. I tried your suggestions, but still no success... I will definitely post the solution IF I ever find it :)
 
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