Constant disconnections (CT)

A

Azimuth-1

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Location
Cape Town
For the past two weeks, I've been getting sporadic disconnections, and it seems to be getting worse - I'm now being disconnected 4, 5, even 6 times a day, sometimes for 30 minutes at a time. To get back online, I have to restart my modem over and over... and over... and over and over... and over, until it finally works again.

Needless to say, of course, but I'm ****ing irritated. I work from home, and I don't have time to sit around dicking with the internet connection I'm paying R600 a month for.
 
I am with Iburst. R200.00 /month for 2gb data package accumulating monthly (I now have 4gb accumulated) free data in the wee hours of the morning. Sometimes a bit slow but nothing to complain about. A year ago I picked up the z-connect virus that disconnected my modem. Had to reformat to get rid of it and then installed Eset Nod 32 antivirus... no problems since... Just love Iburst. I'm a bit worried about CEO leaving but.

I'm in Joeys but.
 
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There's no way I've got a virus here. I run the premium Zone Alarm suite, and use my connection only for browsing and Xbox LIVE. I don't use torrents, I don't pirate anything, I don't visit any dodgy websites ever, and I use a mail filter app to avoid downloading email to my PC. :P
 
Yip, it sounds like we are identical twins. Also CT based, also slooooow connection, sporadic disconnections etc. In fact, I don't come here anymore. It is simply too morbid for my health. No serious, in our case it cannot be a virus either as we have a well known (paid version) Internet Security (not just AV) suite.

To add insult to injury, last month saw my bandwidth sky rocketing. I use to accumulate bandwidth just like Freeusnow. Average use was 1.2 to 1.5 Gb/mo, now heading for 3.5Gb! Imho for the simple reason that I have too many restarts, refresh, disconnections etc. Any given page hardly ever loads completely on first click. Oh, I forgot to mention, signal strength can be anywhere between 50% and 94%. It rarely drops below 50% though, only on sporadic disconnections. But even on the bright moments when its at 90+, speed remains slow. It feels in the league of the 56.2 modems ... remember those donking noise they use to make when connecting? Or am I the oldest guy here :-)
 
Bierrie said:
Yip, it sounds like we are identical twins. Also CT based, also slooooow connection, sporadic disconnections etc. In fact, I don't come here anymore. It is simply too morbid for my health. No serious, in our case it cannot be a virus either as we have a well known (paid version) Internet Security (not just AV) suite.

To add insult to injury, last month saw my bandwidth sky rocketing. I use to accumulate bandwidth just like Freeusnow. Average use was 1.2 to 1.5 Gb/mo, now heading for 3.5Gb! Imho for the simple reason that I have too many restarts, refresh, disconnections etc. Any given page hardly ever loads completely on first click. Oh, I forgot to mention, signal strength can be anywhere between 50% and 94%. It rarely drops below 50% though, only on sporadic disconnections. But even on the bright moments when its at 90+, speed remains slow. It feels in the league of the 56.2 modems ... remember those donking noise they use to make when connecting? Or am I the oldest guy here :-)
Click to expand...

My speeds are similar to dial-up, brings an ol' good feeling, but no those great sounds... :(
 
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Azimuth said:
For the past two weeks, I've been getting sporadic disconnections, and it seems to be getting worse - I'm now being disconnected 4, 5, even 6 times a day, sometimes for 30 minutes at a time. To get back online, I have to restart my modem over and over... and over... and over and over... and over, until it finally works again.

Needless to say, of course, but I'm ****ing irritated. I work from home, and I don't have time to sit around dicking with the internet connection I'm paying R600 a month for.
Click to expand...

There is a problematic micowave link in Cape Town that is being fixed/replaced. Apologies for the inconvenience.
 
iBurst; as stable as a skitzophrenic crack addict

For the past week I've been having major issues with my connection. It started with a 504 timeout errors on several site including one of the anime communities I frequent all the sites were still running as i could access them through a Proxy site just not through my own browser which includes Firefox, Internet Explorer and Slim Browser.

Then with downloads. Not once during this time have I been able to download an entire file of over 150mb without either iBurst disconnecting or the download prematurely ending. My virus scans come up clean both on board and over the net. as some of my downloads lovingly failed during peak time what happens to my bandwidth? it gets stolen... so far almost a gigs worth.

Is there an issue with iBurst at the moment or is this a general state of affairs?
I figure OpenDNS or GoogleDNS could solve the timeout downloads and website inaccessibility but iBurst must do something about the disconnecting.
 
Please update your location with a more specific location. I have insufficient info to investigate further.

I received an upstream notification about upstream peering failures out of Cape Town on the submarine STM-4s but it also stated that restoration paths had been activated. Typically in these situations downloads do break.

What I suggest is using a good download manager. Many people here on the forum can suggest a good one. I personnally, don't download large files but have found that Firefox with DownThemAll! fits my purposes for downloading. What do others recommend? [I see quite a few in the Free Midnight bandwidth thread that has scheduling ablity!]

BTW: On Friday my wife was the sub for one of the leading newspapers in ZA, sitting at home and working on an iBurst connection. There are many cases were iBurst is being used and is stable. If you PM me with a ticket reference I'll even escalate and ask Advanced Support to investigate your situation and make it more stable.
 
I've just had a look through my router logs and I can see a string of failed pppoe dial attempts from 2010/06/11 00:20 until 00:24:26. Unfortunately this is a far back as my log goes, so I can't tell what happened before then.

There was a disconnect @ 02:24:26 and a successful reconnect @ 02:24:36 and my connection hasn't been down since.

I can also tell that until about 02:30 on Friday morning I was only getting about 300kbps, then the speed jumped up to over 900kbps.
 
ginggs said:
I've just had a look through my router logs and I can see a string of failed pppoe dial attempts from 2010/06/11 00:20 until 00:24:26.
Click to expand...
Just noticed another bunch of disconnects and reconnects from 2010/07/08 16:21:51 until 2010/07/08 16:22:10.
 
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