Constructive Criticism: Customer Service & Support Issues...

[laserelectronics]

Slow speeds

I am not sure why i keep trying but here is the problem with IP 92.168.0.97

NeoTrace Version 3.25 Trace Results
Target: www.microsoft.com
Date: 21/04/2005 (Thursday), 01:38:48
Nodes: 13


Node Data
Node Net Reg IP Address Location Node Name
1 1 - 192.168.0.1 PRETORIA lasere18022005
2 2 - 196.30.31.101 Alexandra
3 1 - 192.168.0.97 Unknown
4 3 1 196.30.31.254 Alexandra fe6-1.gw10.jnb6.alter.net
5 2 1 196.30.156.34 Alexandra fe4-1-0.cr2.jnb6.alter.net
6 3 1 196.30.229.186 Miami atm4-0-0sub300.ir1.mia16.alter.net
7 2 1 196.30.121.58 Miami pos9-0-0.ir2.mia16.alter.net
8 4 1 152.63.86.145 Miami pos0-1-0.ih4.mia4.alter.net
9 4 1 152.63.7.182 Miami 302.at-5-1-0.xr2.mia4.alter.net
10 4 1 152.63.101.46 Miami 0.so-4-2-0.xl2.mia4.alter.net
11 4 1 152.63.54.82 Sunnyvale 0.so-4-0-0.xl2.pao1.alter.net
12 4 1 152.63.48.173 Sunnyvale 0.so-7-0-0.gw11.pao1.alter.net
13 5 2 207.46.19.60 47.683N, 122.122W www.microsoft.com


Packet Data
Node High Low Avg Tot Lost
1 0 0 0 1 0
2 650 59 97 51 0
3 213 213 213 101 100
4 223 65 92 50 0
5 207 52 92 50 0
6 477 287 324 50 0
7 673 289 348 51 1
8 517 331 450 50 0
9 590 356 391 50 0
10 857 349 421 50 0
11 750 400 425 50 0
12 663 391 470 50 0

ai ai

 

[laserelectronics]

Follow this link http://www.itweb.co.za/sections/int...le and Wireless Technology&O=E&CiRestriction=

I was not informed that the accounts would be suspended once the cap has been reached…

 

[GuRu]

Read this as well

Read this link as well. http://www.itweb.co.za/sections/int...S=Mobile and Wireless Technology&A=MAW&O=FRGN

 

[laserelectronics]

http://www.itweb.co.za/sections/int...le and Wireless Technology&O=E&CiRestriction=

Have a look at this.....

 

[LoneGunman]

'so we consciously abused our ability to exceed our monthly allowance'?

Is Thami some kind of Orwellian Big Brother, that he can see into our minds and 'know' that we all decided to be criminals?

Looks like Thami graduated with flying colours from Stupid School.

 

[rebel]

Their customer service is identical to Telkom's (Non existant). I called helpdesk and was on hold for about 10 minutes (better than the 20 minutes earlier) till that Tsepo answered. He promised to call me but just like a Telkom employee, he didn't bother. I have no respect for any helpdesk people who don't do their jobs properly. They should come to my workplace to see customer service in action.

I must praise Sheila for her help though. She returned the call as promised after the 1st idiots' screw up.

 

[evilsee]

the helpdesk, is always polite, but they dont know jack. there ill informed and thats the managements fault. I think the management needs a overhaul.

 

[rebel]

Follow this link http://www.itweb.co.za/sections/int...le and Wireless Technology&O=E&CiRestriction=

I was not informed that the accounts would be suspended once the cap has been reached…

No one (not noone) was told told about this . It's just $hit coming straight from the horse's mouth. What a liar!!!