REFERENCE NR : KEY-CCRM-5/14
JOB TITLE : Consultant: Client Relationship Management
SALARY : R424,978.00 – R 566,638.00 (Negotiable)
LOCATION : Pretoria
POSITION STATUS : PERMANENT (Internal ONLY)
Purpose of the Job
To oversee, manage and execute projects / activities to establish relationship, monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to ensure that requirements are met.
Key Responsibility Areas
Manage portfolio of customers to determine and assess existing customers’ needs, ICT profiles in order to provide effective course of action and solution approach to deliver within existing contractual constraints, policies and CLIENT commercial service catalogue. Oversee and ensure compliance, in implementation standardization of professional engagement approach across all implementations in the cluster in order to deliver common and unified products. Build, manage and maintain strategic relationships with Government Departments including Strategic delivery partners (i.e. Suppliers) in order to continuously sustain the CLIENT business. Develop and manage existing strategic client business and grow business of allocated sub cluster of clients, through identifying opportunities, understanding business challenges, strategies and client objectives. Provide Management support and ensure implementation, adherence and compliance to the Engagement management methodologies and regulations. Manage, coordinate, analyse and identify the risks on in order to minimise the service gaps and with the aim of achieving the agreed service levels. Provide inputs to the budgeting process and plan drive the achievement of the targeted revenue as well as monitoring/controlling the budget to ensure that the expenditure is within the approved Budget.
Qualifications and Experience
Minimum: National Diploma/Degree in Commerce /ICT related field and/or equivalent.
Experience: 6 – 7 years working experience in the engagement management/relationship management and or project management at a Senior Management level of managing Sales. The experience must include 5 years as Manager in a corporate/public sector organisation.
Technical Competencies Description
Knowledge of: Customer service management; Government Information Management; Business Development; Information Technology management; ICT solutions and services; Project Management methodology; Enterprise Project Management; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA, CLIENT Act and Regulations, Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales methodology and process; Skills: Application of project management methodology; Customer Services Management; Financial management principles methodology; Government Business Reference Model; Strategy Formulation and implementation; Capacity Planning and Resource Management; Policy Review & Implementation; Business management , People Management, Financial Management, Negotiation ; Presentation, Business writing;
Relationship management; Strategic Selling; Presentation Skills; Negotiation Skills; Marketing & Sales Strategy Skills.
Other Special Requirements
The incumbent will be required to consult and interact with relevant Government Officials, GITO Bodies, Government Governance bodies, industry partner, standards generating bodies, accreditation and certification bodies at a senior management and executive level.
The incumbent will be required to participate and provide input in implementation of Customer related strategies, CLIENT Sales Methodology and Sales Process. Must have strong sales and business management skills.
How to apply
Kindly forward your CV (with a date of availability) to Fax: 086 233 8008
NB: We shall communicate with ONLY shortlisted candidates, due to huge response handling.
If you do not hear from us on the15th day after the closing date, it means you have not been shortlisted for this particular position.
[email protected]
Closing Date: 16 May 2014
JOB TITLE : Consultant: Client Relationship Management
SALARY : R424,978.00 – R 566,638.00 (Negotiable)
LOCATION : Pretoria
POSITION STATUS : PERMANENT (Internal ONLY)
Purpose of the Job
To oversee, manage and execute projects / activities to establish relationship, monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to ensure that requirements are met.
Key Responsibility Areas
Manage portfolio of customers to determine and assess existing customers’ needs, ICT profiles in order to provide effective course of action and solution approach to deliver within existing contractual constraints, policies and CLIENT commercial service catalogue. Oversee and ensure compliance, in implementation standardization of professional engagement approach across all implementations in the cluster in order to deliver common and unified products. Build, manage and maintain strategic relationships with Government Departments including Strategic delivery partners (i.e. Suppliers) in order to continuously sustain the CLIENT business. Develop and manage existing strategic client business and grow business of allocated sub cluster of clients, through identifying opportunities, understanding business challenges, strategies and client objectives. Provide Management support and ensure implementation, adherence and compliance to the Engagement management methodologies and regulations. Manage, coordinate, analyse and identify the risks on in order to minimise the service gaps and with the aim of achieving the agreed service levels. Provide inputs to the budgeting process and plan drive the achievement of the targeted revenue as well as monitoring/controlling the budget to ensure that the expenditure is within the approved Budget.
Qualifications and Experience
Minimum: National Diploma/Degree in Commerce /ICT related field and/or equivalent.
Experience: 6 – 7 years working experience in the engagement management/relationship management and or project management at a Senior Management level of managing Sales. The experience must include 5 years as Manager in a corporate/public sector organisation.
Technical Competencies Description
Knowledge of: Customer service management; Government Information Management; Business Development; Information Technology management; ICT solutions and services; Project Management methodology; Enterprise Project Management; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA, CLIENT Act and Regulations, Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales methodology and process; Skills: Application of project management methodology; Customer Services Management; Financial management principles methodology; Government Business Reference Model; Strategy Formulation and implementation; Capacity Planning and Resource Management; Policy Review & Implementation; Business management , People Management, Financial Management, Negotiation ; Presentation, Business writing;
Relationship management; Strategic Selling; Presentation Skills; Negotiation Skills; Marketing & Sales Strategy Skills.
Other Special Requirements
The incumbent will be required to consult and interact with relevant Government Officials, GITO Bodies, Government Governance bodies, industry partner, standards generating bodies, accreditation and certification bodies at a senior management and executive level.
The incumbent will be required to participate and provide input in implementation of Customer related strategies, CLIENT Sales Methodology and Sales Process. Must have strong sales and business management skills.
How to apply
Kindly forward your CV (with a date of availability) to Fax: 086 233 8008
NB: We shall communicate with ONLY shortlisted candidates, due to huge response handling.
If you do not hear from us on the15th day after the closing date, it means you have not been shortlisted for this particular position.
[email protected]
Closing Date: 16 May 2014