Contacting Rain support no feedback

[Graphire]

Hi
Ive tried contacting rain support with a new sim card thats not active after 2 weeks paid for the monthly subscription and not receiving any feedback or service

 

[DapperDanMan]

Rest assured, this has not happened to more than half of their service support requests ever logged.

 

[Hilux4x4]

Rain support number plays automated message stating Covid19 Excuse and to use the web portal and email options. No response from support for almost 3 weeks. Although billing still works, the sim card does not. Also no activity on the Facebook page!

 

[rain_mobile]

HI @Graphire and @Hilux4x4

Please Pm me your email address which is linked to your rain account i will get this sorted for you.

 

[Charmpie]

This has also happened to me. I just want to cancel now. CANCEL MY ACCOUNT

 

[NeonNinja]

This has also happened to me. I just want to cancel now. CANCEL MY ACCOUNT

Relax.

 

[Charmpie]

I HAVE BEEN WAITING FOR 3 WEEKS NOW FOR HELP YOUR SERVICE IS TERRIBLE - JUST CANCEL

 

[nad_isa]

I HAVE BEEN WAITING FOR 3 WEEKS NOW FOR HELP YOUR SERVICE IS TERRIBLE - JUST CANCEL

Stop shouting...you are not alone...breathe...

 

[Charmpie]

@nad_isa please dont patronise me - IF I WANT TO SHOUT - I WILL- DEAL WITH IT - was not even messaging to you.

 

[nad_isa]

@nad_isa please dont patronise me - IF I WANT TO SHOUT - I WILL- DEAL WITH IT - was not even messaging to you.

I'm not - merely pointing out on social forums all CAPS is construed as shouting. You might not get the assistance you want where people on here are willing to assist. you posted an thread on an open forum. But anyway goodluck.

 

[Charmpie]

I am very frustrated - the fact I typed in caps is merely my reflection of how I feel. Rain is the worst really

 

[nad_isa]

I am very frustrated - the fact I typed in caps is merely my reflection of how I feel. Rain is the worst really

I understand, i have been browsing the rain section for the past few months and see the general consensus. I am too on a rain product and dreading the day i need support..

 

[Charmpie]

I just messaged on FB to cancel - I got a reply in like a few mins - them telling me I can cancel on my dashboard. They dont care about losing customers.

 

[rain_mobile]

I just messaged on FB to cancel - I got a reply in like a few mins - them telling me I can cancel on my dashboard. They dont care about losing customers.

Hi Charmpie

I have arranged for someone to call but they advising they cannot get through, Please PM me a contact number to get a hold of you on.

 

[Charmpie]

No has called - please call tomorrow morning between 9-10

 

[Charmpie]

NO ONE HAS CALLED THEY ARE LYING