Juice
Expert Member
It seems that the increased number of new accounts in response to the decrease in price from 1 August may be responsible for the increased latency, latency spikes and general poor performance of ADSL and in particular SHAPED ADSL. It means that the contention ratios are now such that there just isn't enough bandwidth allocated to (shaped) ADSL to meet demand. The standard response is that this is a 'best effort' shared service, but I have to wonder if the inability to meet demand could in any way be mistaken for acceptable 'best effort' service. I understand that there are no guarantees from Telkom/SAIX in terms of ADSL, but:
- at which point does service delivery, or a lack thereof, no longer constitute a 'best effort'?
- are there any documented SLA's in terms of acceptable contention ratios, internationally and/or locally?
- are there any standards or guidelines the govern acceptable contention ratios, internationally and/or locally?
- are there any records of what the contention ratios currently are, particularly on the SAIX network and what they were prior to 1 August?
- is there any way to convince Telkom/SAIX to upgrade 'best effort' to 'better effort'?
Juice
- at which point does service delivery, or a lack thereof, no longer constitute a 'best effort'?
- are there any documented SLA's in terms of acceptable contention ratios, internationally and/or locally?
- are there any standards or guidelines the govern acceptable contention ratios, internationally and/or locally?
- are there any records of what the contention ratios currently are, particularly on the SAIX network and what they were prior to 1 August?
- is there any way to convince Telkom/SAIX to upgrade 'best effort' to 'better effort'?
Juice