Biancao
New Member
- Joined
- Mar 2, 2023
- Messages
- 2
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Subject: Issue with Continued Debiting Despite Service Cancellation
Rain
I am writing to you regarding an ongoing issue with the debiting of my account, even after I have cancelled your services. I am disappointed to inform you that I am still being charged for services I no longer use or require, and this has become a significant inconvenience for me.
As a customer, I have always appreciated the services and products provided by your company. However, it is unfortunate that I have had to resort to taking this matter up with you via this forum. I would like to request your immediate attention to this issue, as I have taken all necessary steps to ensure that the cancellation of your services was carried out in a timely and correct manner.
I cancelled my subscription with your company last year July due to double / triple debiting to the subcribide package Notice of multiple debits from my account. This has caused me significant financial distress and anxiety, as I have already paid for the services I no longer require and am still paying for it months down the line. I have checked with my bank, and they have confirmed that the debits are being made by your company.
I would appreciate your prompt resolution of this issue. Please refund the debits made after the cancellation of my subscription as soon as possible. Additionally, I would like to request that you ensure that this issue does not arise again. I have called and emailed and never hear back from anyone. I requested a statement of previous payment history and received a blank attachment. All payment history on my account was deleted on cancellation yet money was debited from my account soon after that and to present date. At present we are in March of 2023 and I am still being debited for a router that was collected last year 2022.
Thank you for your attention to this matter. I look forward to a prompt resolution of this issue.
Sincerely,
Disappointed customer
Rain
I am writing to you regarding an ongoing issue with the debiting of my account, even after I have cancelled your services. I am disappointed to inform you that I am still being charged for services I no longer use or require, and this has become a significant inconvenience for me.
As a customer, I have always appreciated the services and products provided by your company. However, it is unfortunate that I have had to resort to taking this matter up with you via this forum. I would like to request your immediate attention to this issue, as I have taken all necessary steps to ensure that the cancellation of your services was carried out in a timely and correct manner.
I cancelled my subscription with your company last year July due to double / triple debiting to the subcribide package Notice of multiple debits from my account. This has caused me significant financial distress and anxiety, as I have already paid for the services I no longer require and am still paying for it months down the line. I have checked with my bank, and they have confirmed that the debits are being made by your company.
I would appreciate your prompt resolution of this issue. Please refund the debits made after the cancellation of my subscription as soon as possible. Additionally, I would like to request that you ensure that this issue does not arise again. I have called and emailed and never hear back from anyone. I requested a statement of previous payment history and received a blank attachment. All payment history on my account was deleted on cancellation yet money was debited from my account soon after that and to present date. At present we are in March of 2023 and I am still being debited for a router that was collected last year 2022.
Thank you for your attention to this matter. I look forward to a prompt resolution of this issue.
Sincerely,
Disappointed customer
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