Contract BS from MTN

[BlackJack1301]

Is there someone from MTN here that can please explain to me how you can do whatever the F you want lately?

We have a contract with MTN, that expired last year and we did not upgrade, so am i correct in saying that it becomes a month to month contract unless it was changed or renewed or any communication or agreement that changed it otherwise?

So now a year later and we go to upgrade the contract and add a phone to it and they say sorry we automatically upgraded you last year when you contract expired and changed it to a new 24 month contract without a device. So if you want a new device please get a new contract and if you want to moan about the other contract please take it up with head office.

WTF!!!!!!!!!!!

I am so damn sick of large companies doing whatever the hell they want and being so totally anti consumer. It's not even damn funny.

So guys just a heads up, if your contract does come to an end and you do not want a new device immediately, then cancel, because you won't be allowed to upgrade later, or oven better go to another provider asap.

 

[3WA]

Is the automatic renewal in the terms and conditions of the original contract? If not, they will capitulate if you complain enough.

 

[BlackJack1301]

No it is not, but yeah told us to take it up with head office, there are lots of complaint etc, so whatever, your problem not ours is basically the sentiment.

 

[Dairyfarmer]

Did you, by any chance, change the plan you were on?