Contract to Pre-paid?

[Pixual]

In my ongoing dilemma with Nashua Mobile, who charge me a bundle for cellular services each month, but continue to present me with attitude, indifference and contempt as a customer, I have made a decision to scrap the idea of contracts and migrate 100% to pre-paid.

I have ProCall 120 and MyCall 100 contracts with them, the latter of which has been in existance for over 10 years with them but expires on 31 August. I am told by one of their unreliable staff members that I will not be able to migrate that contract's number to pre-paid because this is not allowed by the network (MTN).

Is this true or is it another line of bull from the miscreants at Nashua Mobile?

Surely if I have been using the same number for 10 years I should be able to retain it and migrate to pre-paid in the same way that I would be allowed to port that number to a different network?

 

[Rikus]

Interesting question.
Also wanna know.

 

[JK8]

In my ongoing dilemma with Nashua Mobile, who charge me a bundle for cellular services each month, but continue to present me with attitude, indifference and contempt as a customer, I have made a decision to scrap the idea of contracts and migrate 100% to pre-paid.

I have ProCall 120 and MyCall 100 contracts with them, the latter of which has been in existance for over 10 years with them but expires on 31 August. I am told by one of their unreliable staff members that I will not be able to migrate that contract's number to pre-paid because this is not allowed by the network (MTN).

Is this true or is it another line of bull from the miscreants at Nashua Mobile?

Surely if I have been using the same number for 10 years I should be able to retain it and migrate to pre-paid in the same way that I would be allowed to port that number to a different network?

Yes MTN does allow you to do that, then you have to keep it on prepaid for 3 months.
You can even port to VC or VM prepaid.

 

[Pixual]

This is so typical of Nashua.

According to the salesperson I need to send an email to [email protected] to provide notice of my intent to cancel the contract. I asked her about how I can keep the number on prepaid (with MTN) and she said I can't.

So what do I do now?

 

[Gadget Man]

Go to Vodacom. Ask for a port request to Vodacom prepaid. I'm sure they would have the incentive to at least have you as a customer even it is on prepaid. Three months later, if you feel strongly about MTN, you could port back to them on prepaid. Other option is to report a problem with MTN on hellopeter.com. JayN

 

[Pixual]

The problem isn't with MTN, but with Nashua Mobile. I have reported both my previous issue with the Nokia N80 to them as well as this latest gem.

Nashua have now simply appointed a person to respond to customer complaints on Hellopeter with "Thank you for bringing this to our attention. We will look into your problem." Might as well have an automated response - would be better than this veiled "appreciation" of bringing complaints to their attention.

Regarding my earlier question, how do I go about porting a contract that requires 3 months notice for cancellation to a pre-paid solution?

 

[JK8]

The problem isn't with MTN, but with Nashua Mobile. I have reported both my previous issue with the Nokia N80 to them as well as this latest gem.

Nashua have now simply appointed a person to respond to customer complaints on Hellopeter with "Thank you for bringing this to our attention. We will look into your problem." Might as well have an automated response - would be better than this veiled "appreciation" of bringing complaints to their attention.

Regarding my earlier question, how do I go about porting a contract that requires 3 months notice for cancellation to a pre-paid solution?

I think you can go to any Vodashop apply for you number to be ported to Vodacom prepaid and it can be done in 24 hours "if" everything goes smoothly!

 

[Roo!]

Well, since portability is not just from network to network but also SP to SP and contract to pre-paid etc. why not got to MTNSP and get them to port you from NM to them on a prepaid 'account'?

 

[noxibox]

In the past MTN did not allow you to move a number to pre-paid, but number portability should now allow this.