Contract up now what

isie

isie

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Second star to the right and straight on 'til morn
For obvious reasons i am not going to phone helpdesk for my answer lazyness is not one of them :D

My contract is nearly up (YAY no more paying for the modem) so i want to know if i dont want to sign a new contract i just want to go on a month to month do i need to advise any one or will i automatically go on month to month.
 
PM r00i and tell him to put you on month2month.

Don't let iBurst renew your contract.
 
isie said:
For obvious reasons i am not going to phone helpdesk for my answer lazyness is not one of them :D

My contract is nearly up (YAY no more paying for the modem) so i want to know if i dont want to sign a new contract i just want to go on a month to month do i need to advise any one or will i automatically go on month to month.
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Mines will be up soon as well, please update us if you needed to do anything...
 
r00igev@@r said:
You automatically move to M2M with no action required.
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Ronald, sorry, but I was advised otherwise. My contract also expires at the end of this month. Having iBurst Accounts' sloppy service in mind, I requested someone from the Retentions Dept to call me. I was told that, should I wish to renew, I don't have to do anything - the package that I'm currently on (Wireless2), will be renewed automatically. But should I wish to downscale or cancel, I have to inform Accounts. They do not send out reminders - it is up to the subscribers to remember their renewal dates and submit cancellations timeously. You can also change your package, e.g. from contract to month-to-month, using the iBurst website - access own account.
 
JeanetteR said:
Ronald, sorry, but I was advised otherwise. My contract also expires at the end of this month. Having iBurst Accounts' sloppy service in mind, I requested someone from the Retentions Dept to call me. I was told that, should I wish to renew, I don't have to do anything - the package that I'm currently on (Wireless2), will be renewed automatically. But should I wish to downscale or cancel, I have to inform Accounts. They do not send out reminders - it is up to the subscribers to remember their renewal dates and submit cancellations timeously. You can also change your package, e.g. from contract to month-to-month, using the iBurst website - access own account.
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Please tell me you haven't signed anything....
 
RVQ said:
Please tell me you haven't signed anything....
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No, I haven't, but for that matter, you only sign once and never again. One signature and you are in the claws of iBurst for life. It seems that people have a constant battle with iBurst, because debit orders get deducted even after they'd cancelled. For once in 24 months, everything is running smoothly with my contract / account. Changing my package at this point or cancelling it, might bring me back to all my problems I'd faced in the past. The fact is, that I am more than happy with their Wireless2 deal. And as far as customer support goes - who needs the HelpDesk or Accounts if Ronald and Gcebile are more than capable to escalate our queries!? Plus, e-mailing the support team on facebook also helped me a lot.
 
Just renewed my contract and opted to get a new modem. My reason for doing so is that I've never had any real problems with iburst. Plus now I can rock 2mbps speeds by using both of my modems :D Just need to get a router that supports 2 concurrent connections/modems/what ever:?
 
JeanetteR said:
Ronald, sorry, but I was advised otherwise. My contract also expires at the end of this month. Having iBurst Accounts' sloppy service in mind, I requested someone from the Retentions Dept to call me. I was told that, should I wish to renew, I don't have to do anything - the package that I'm currently on (Wireless2), will be renewed automatically. But should I wish to downscale or cancel, I have to inform Accounts. They do not send out reminders - it is up to the subscribers to remember their renewal dates and submit cancellations timeously. You can also change your package, e.g. from contract to month-to-month, using the iBurst website - access own account.
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Once your 24 month contract is up it automatically goes month to month without any notification from the part of the subscriber.
 
r00igev@@r said:
Once your 24 month contract is up it automatically goes month to month without any notification from the part of the subscriber.
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I believe you more than the guy from Retentions who also told me that, if I'd downscale to Wireless 1, as I was originally signed up for, I would not receive the free mid-month top-up.
I went back to the iBurst website and found out he was wrong about that too!

"From 15 January 2011, all iBurst Wireless subscribers will automatically receive a free mid-month bandwidth top-up – doubling their monthly data"
 
JeanetteR said:
I believe you more than the guy from Retentions who also told me that, if I'd downscale to Wireless 1, as I was originally signed up for, I would not receive the free mid-month top-up.
I went back to the iBurst website and found out he was wrong about that too!

"From 15 January 2011, all iBurst Wireless subscribers will automatically receive a free mid-month bandwidth top-up – doubling their monthly data"
Click to expand...

I am afraid on that point he is right:

Dear Valued Customer, as of the 15th of January we’re pleased to announce an excellent iBurst offer to you our valued customer. With no strings attached, you will receive Free top up bandwith of your base package. This will automatically be allocated on the 15th of every month.

Wireless packages:
1 Gig - Free 1 Gig mid-month top up
2 Gig - Free 2 Gig mid-month top up
5 Gig - Free 5 Gig mid-month top up
8 Gig - Free 8 Gig mid-month top up
15 Gig - Free 15 Gig mid-month top up

In addition you still receive the following benefits:
- Discounted after midnight bandwidth usage
- Free email
- Access to email and voice services even when capped
- Unused data rollover for 3 months
- Low out of bundle data pricing

Offer available to all existing wireless and new wireless subscribers only.
Not offered on Prepaid packages and downward migrated accounts.
Offer available from 15 January 2011.

For more information contact Helpdesk 087 720 2020 or visit our website www.iburst.co.za
Standard terms and conditions apply.
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