#COOL-20201118-549549 - New Order Processing

[rterblanche]

Can someone please get Frogfoot to contact me to install the fibre.

I need to move soon and need to have the fibre up and running to work from home.

This is becoming a huge problem.

Thanks Rudolph

 

[TheRoDent]

I have asked our connect team to investigate.

 

[rterblanche]

Thanks. The problem is I booked the new order 2 weeks ago and the installer phoned me the next day. So I asked him to phone me closer to the 1st to give him a day when I will be able to give them access to the new property.

Currently still haven't phoned me. Coolideas keep following up with frogfoot and their service manager keep saying that the installer will call and so we just keep on going. Been 4 days where I have been waiting. Not on you guys but def feels like frogfoot doesn't want this install.