Cool Ideas Fibre ISP – Feedback Thread 4

[phoenix99]

@PBCool static IP not helping.

Outages since change to static
11:00
11:15
12:08
12:26

It's been down solidly since 17:01. No access.

Are CI and or Octotel seeing the down time?

 

[PBCool]

@PBCool static IP not helping.

Outages since change to static
11:00
11:15
12:08
12:26

It's been down solidly since 17:01. No access.

Are CI and or Octotel seeing the down time?

Yeah so static IP was never a resolution, I will need to check with the team doing the monitoring but typically yes we would see the same.

 

[phoenix99]

It is still down now. Any help is appreciated

 

[PBCool]

It is still down now. Any help is appreciated

What does a trace look like? Also if you just take note of the IP settings you can try PPP again.

I am just checking the loss graphs from our side.

 

[phoenix99]

Trace and ping are showing unable to connect

 

[phoenix99]

Both to 8.8.8.8

 

[PBCool]

A trace should go as far as your gateway and stop at least?

 

[SeaSickMama]

Had 3 disconnects today of 1 minute or less. Any reason for this ?
mfn Carlswald.
Just have emails that tell me when it happens as it fails over to my backup

 

[PBCool]

Trace and ping are showing unable to connect

Monitoring shows it died at around 5PM? What lights do you have on your ONT?

 

[phoenix99]

Monitoring shows it died at around 5PM? What lights do you have on your ONT?

Yup, around 5 pm. All greens

 

[PBCool]

Had 3 disconnects today of 1 minute or less. Any reason for this ?
mfn Carlswald.
Just have emails that tell me when it happens as it fails over to my backup

If nothing on announcements them please log, but probably layer2 drops

 

[phoenix99]

 

[PBCool]

View attachment 1147042

Yeah line looks dead, both static and PPP

 

[phoenix99]

Yeah line looks dead, both static and PPP

That is the current experience

 

[TheRoDent]

That is the current experience

Getting one of our standby engineers to look at the octotel portal and see what their status indicates.

 

[phoenix99]

Thanks

 

[TheRoDent]

Thanks

Octotel portal shows hard down. Have asked the guys to log it to our "link-down" division for follow-up.

 

[phoenix99]

That Rondebosch node is seeing more maintenance than a Trump spray tan.

 

[phoenix99]

Still no connection. ONT and router still showing all greens.

13.5 hours now. @PBCool any update?

 

[PBCool]

Still no connection. ONT and router still showing all greens.

13.5 hours now. @PBCool any update?

Nothing as yet unfortunately, it's been logged. Once Octotel is reachable we will have some feedback.