Cool Ideas Fibre ISP – Feedback Thread 6

CoolEscalator said:
@kbgvirus @cavedog

Feedback from Cloudflare is as follows:
"I'm afraid that currently Cloudflare isn't advertising any free tier prefixes in the region, so a PNI wouldn't help.
Best regards,"

We have asked about where Liquid is picking it up then, and hoping for some clarification on this.
Other than that, the team has also requested a timeline for when they are going to start advertising these prefixes again.
Click to expand...
Weird, in the interim can the team not route free CIDR's over liqiud/seacom similar to what afrihost did?
 
kbgvirus said:
Weird, in the interim can the team not route free CIDR's over liqiud/seacom similar to what afrihost did?
Click to expand...
Unfortunately this is not something we can do, since we don't use Liquid Transit
We wont be accepting non-Seacom prefixes on the Seacom PNI. So my theory relating to the Seacom peering was not going to work either unfortunately .
 
Last edited:
Deanoblado said:
Tried this and i can access the site over PPPoE and CISP DNS. Now need to see why my UDM is giving me the issue. Any idea where to start?
Click to expand...
Interesting, so possibly something on the router acting up then.

The best place to start would be a reset and reconfig to see if that does the trick, perhaps some cache just needs to be cleared.
Perhaps do a backup, reset and restore?

Or you could fiddle with the MTU (MSS clamping for Ubiquity) settings, but since 8.8.8.8 worked, I'm not sure if this is MTU related or not
 
Well, there was an issue with Unify devices MTU settings and CISP network. someone posted the workaround a while back and i had to follow the same to get it working. Need to go find that post.

FYI, after setting the google DNS i cant log into my Unify controller. i doesnt find it. changing back to auto dns solves it.
 
Deanoblado said:
Well, there was an issue with Unify devices MTU settings and CISP network. someone posted the workaround a while back and i had to follow the same to get it working. Need to go find that post.

FYI, after setting the google DNS i cant log into my Unify controller. i doesnt find it. changing back to auto dns solves it.
Click to expand...
Yeah something is definitely acting up there, please let me know if you don't come right after checking some things on the router
 
CoolEscalator said:
Yeah something is definitely acting up there, please let me know if you don't come right after checking some things on the router
Click to expand...
this is the post i am reffering to

The official Ubiquiti Devices Q&A Thread

Hi all, So I have a question. I have 2x AP's setup at work, the main reason for doing this 'installation' was to monitor the usage at work and who uses how much data etc. It's been running for about 3 months and the usage has dropped. We have a 100GB cap on a 10MB ADSL and prior to the APs...
mybroadband.co.za mybroadband.co.za

could it be related?
 
Deanoblado said:
this is the post i am reffering to

The official Ubiquiti Devices Q&A Thread

Hi all, So I have a question. I have 2x AP's setup at work, the main reason for doing this 'installation' was to monitor the usage at work and who uses how much data etc. It's been running for about 3 months and the usage has dropped. We have a 100GB cap on a 10MB ADSL and prior to the APs...
mybroadband.co.za mybroadband.co.za

could it be related?
Click to expand...
Could likely be MTU yes, but I'm not 100% sure.
Have you perhaps found anything last night when checking?
 
ripclaw said:
Good morning, @PBCool, @CoolEscalator, @CoolChick and team.

Fibre connectivity seems to be down for my suburb of Westville, Durban. Vumatel Villages, trenched. Only the power and ethernet 1 lights on my ONT are on.

I've logged #COOL-20240404-1710883.

Thanks in advance.
Click to expand...
HI there, thanks.
I'm not seeing any notices from Vumatel as yet, but will let you know if an outage has been confirmed.
The team will log with Vuma for you
 
Last edited:
CoolEscalator said:
Good day. We do apologies for the inconvenience created. Please note that a follow-up has been submitted to our support team. A consultant will be in contact with you soon.
Click to expand...
Hi Cool Ideas - can you escalate again please - Internet still down. I'm at 2 weeks now with no resolution. Cool Ideas support people have been very kind, but they just don't seem to have any control over Vuma, or are not escalating correctly. I can't get hold of Vuma as they hide behind the ISPs. I'm not sure why I'm not being prioritized as their first fix did not work, surely this should be at a higher escalation level with Vuma. Also why don't Vuma phone me and tell me when they will be here?
Thanks!
 
Last edited:
john_deckard said:
Hi Cool Ideas - can you escalate again please - Internet still down. I'm at 2 weeks now with no resolution. Cool Ideas support people have been very kind, but they just don't seem to have any control over Vuma, or are not escalating correctly. I can't get hold of Vuma as they hide behind the ISPs. I'm not sure why I'm not being prioritized as their first fix did not work, surely this should be at a higher escalation level with Vuma. Also why don't Vuma phone me and tell me when they will be here?
Thanks!
Click to expand...
HI there, apologies again for any delays in this regard.
I will check with the team on this, and will ask to be escalated .
 
CoolEscalator said:
HI there, thanks.
I'm not seeing any notices from Vumatel as yet, but will let you know if an outage has been confirmed.
The team will log with Vuma for you
Click to expand...
Same area, same issue. If you have any feedback as to what the problem is and when it will be restored that would be good. Multiple ISP customers in my complex are affected so we need to know if this is a local break to us or more widespread.
 
Pixual said:
Same area, same issue. If you have any feedback as to what the problem is and when it will be restored that would be good. Multiple ISP customers in my complex are affected so we need to know if this is a local break to us or more widespread.
Click to expand...
Hi, thanks for letting me know.
Vuma has still not confirmed anything, but have reached out again quick for a confirmation.

Will update here once I have more info
 
@Pixual still no confirmation on an outage. In the interim, I would still recommend logging it with support , and advising the affected people in the area that you know of, to do the same with their ISP's
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X