Cool Ideas Fibre ISP – Feedback Thread 6

[1337]

Regarding the Line expiditing, unfortunately not at this time, as the order was placed in the late evening of the 19th, thus its still within the SLA period of 24 -72 business hrs
We will do our best to get this activated for you as soon as possible

on Monday could I request some intervention for the activation? or is that automatically done from your order status monitoring?

 

[PBCool]

on Monday could I request some intervention for the activation? or is that automatically done from your order status monitoring?

It is more just an escalation process we need to follow, but the team will do so by default.

 

[PBCool]

Those in JHB (or connect via JHB including KZN) can try run a trace or ping to madvpn.cisp.co.za

 

[Mzezman]

Those in JHB (or connect via JHB including KZN) can try run a trace or ping to madvpn.cisp.co.za

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| unifi.home - 0 | 54 | 54 | 0 | 0 | 6 | 0 |
| u3g-cust.coolideas.co.za - 0 | 54 | 54 | 3 | 4 | 15 | 4 |
| u23-cust.coolideas.co.za - 0 | 54 | 54 | 3 | 4 | 15 | 4 |
| 154.0.0.141 - 0 | 54 | 54 | 128 | 130 | 148 | 133 |
| ipv4.de-cix.mad.es.as9009.m247.com - 5 | 46 | 44 | 139 | 141 | 165 | 140 |
| irb-3101.agg1v.mad1.es.m247.ro - 5 | 46 | 44 | 147 | 173 | 270 | 165 |
| 130.195.210.219 - 0 | 54 | 54 | 138 | 140 | 159 | 139 |
| 38.180.52.112 - 0 | 54 | 54 | 135 | 136 | 162 | 135 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[kbgvirus]

Those in JHB (or connect via JHB including KZN) can try run a trace or ping to madvpn.cisp.co.za

 

[adam_g]

If only all the game servers were in Madrid

 

[PBCool]

If only all the game servers were in Madrid

It's a step in the right direction

 

[Saxie]

down in Parklands (Blouberg) since 4am. Octotel

 

[CoolEscalator]

down in Parklands (Blouberg) since 4am. Octotel

HI there, there was a change at 4am for Octotel Cape Town. If you are still down, after restarting all your devices, kindly log a ticket for our support team to investigate further. The change was completed successfully.

https://coolideas.co.za/announcements/74022

 

[Lbr13t]

Still offline here, ticket submitted. Has a restart worked for anyone else?

 

[Heisenborg]

Offline since last night. Vumatel aerial Wilgeheuwel

 

[CoolEscalator]

Offline since last night. Vumatel aerial Wilgeheuwel

HI there, Thanks for reaching out. I don't see a Announcement for this area, so would be best for our support team to look into this for you as a possible isolated case.

 

[Saxie]

HI there, there was a change at 4am for Octotel Cape Town. If you are still down, after restarting all your devices, kindly log a ticket for our support team to investigate further. The change was completed successfully.

https://coolideas.co.za/announcements/74022

Still down for me. Ticket logged. #COOL-20251125-2537852

 

[DrJohnZoidberg]

HI there, there was a change at 4am for Octotel Cape Town. If you are still down, after restarting all your devices, kindly log a ticket for our support team to investigate further. The change was completed successfully.

https://coolideas.co.za/announcements/74022

By devices do you mean ONT?

 

[DrJohnZoidberg]

I’m still down from four am too, can’t get access to the ONT right now, tried remotely rebooting just the router but it didn’t help.

 

[Vaghy]

Also still down on Octotel. Have restarted all devices multiple times. Ticket raised COOL-20251125-2537862

 

[Heisenborg]

HI there, Thanks for reaching out. I don't see a Announcement for this area, so would be best for our support team to look into this for you as a possible isolated case.

#COOL-20251125-2537865

 

[kombi-man]

Have logged a ticket. Also still down after multiple reboots. A Paterson.

 

[yeldoom]

Also down in Blouberg/TableView.
Can you rollback the change made at 4am to get us online again?

 

[kombi-man]

Parklands still down.
COOL-20251125-2537882