Cool Ideas Fibre ISP – Feedback Thread 6

PBCool said:
We had one up to Singapore for a while, no one used it.
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Yeah I don't think I was a CISP customer then, but the middle east is a much closer timezone, so it would make more sense, and you can advertise to the Fortnite players, who all suffer from the bad AWS route, I'm sure there are lots of FN players here, it's the most played game after all
 
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PBCool said:
We had one up to Singapore for a while, no one used it.
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My friend and I stopped using it because it had a strict NAT and meant we couldn't use together in Apex and it often just randomly disconnected us 🙂
 
Someone has to talk to AWS constantly about dropping the low latency route to the middle east... it's terrible
 
Brenvh said:
Someone has to talk to AWS constantly about dropping the low latency route to the middle east... it's terrible
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Terrestrial from Djibouti. Considering the challenges we face in SA with Terrestrial its not a massive surprise.
 
PBCool said:
Terrestrial from Djibouti. Considering the challenges we face in SA with Terrestrial its not a massive surprise.
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How does it go from Djibouti to Bahrain (where the fortnite/aws server is)? Because overwatch 2 on google cloud hosted in Dubai, really close to Bahrain always works when the AWS route is down
 
Here I'm getting 130ms to Overwatch 2, gmec2 (middle east) while AWS's route is currently down, I can't see the IP in overwatch anymore sadly, but wireshark gives this which I can't trace 34.166.118.163



1764331698709.png
 
A few launch pains it seems that I've been having getting the new product ordered.

- Emailed support initially at 11:24AM to query about the upgrade and the costs.
- Got a reply about 2 hours later saying that my address wasn't supported for the new packages.
- I went back to the coverage checker and my address came back with the new options available, so emailed support back to ask what was going on exactly.
- Got a phone call back with an apology saying that I was indeed covered and that the cost was R1000 for the upgrade.
- When I went through the manual order process using the online form, it doesn't list the R1000 charge (when you specify you'll be supplying your own router) so emailed asking to clarify what this is for.
- Got an invoice for the upgrade but includes the router which I wasn't asked if I wanted or not.

Still not entirely sure if the charge is for the router or just the upgrade, but still need to get them to send me a new invoice without the router included so I don't get sent one by accident.

EDIT: I know it's maybe company policy, but I prefer if I already have an open ticket that companies don't call me on the phone, there is no reason unless it's something urgent.
 
DrJohnZoidberg said:
A few launch pains it seems that I've been having getting the new product ordered.

- Emailed support initially at 11:24AM to query about the upgrade and the costs.
- Got a reply about 2 hours later saying that my address wasn't supported for the new packages.
- I went back to the coverage checker and my address came back with the new options available, so emailed support back to ask what was going on exactly.
- Got a phone call back with an apology saying that I was indeed covered and that the cost was R1000 for the upgrade.
- When I went through the manual order process using the online form, it doesn't list the R1000 charge (when you specify you'll be supplying your own router) so emailed asking to clarify what this is for.
- Got an invoice for the upgrade but includes the router which I wasn't asked if I wanted or not.

Still not entirely sure if the charge is for the router or just the upgrade, but still need to get them to send me a new invoice so without the router included so I don't get sent one by accident.
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Thank you for the valuable feedback. Can you share your ticket ref for me to query internally?
 
DrJohnZoidberg said:
EDIT: I know it's maybe company policy, but I prefer if I already have an open ticket that companies don't call me on the phone, there is no reason unless it's something urgent
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Yes its policy to call, however we can leave a note on the ticket that you prefer email. No problem :)
 
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