Cool Ideas Fibre ISP – Feedback Thread 6

We had an access router failure, had to move some customers around. Apologies.

We are in the process of replacing them with something we've built in-house.
 
Code:
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                              Packets               Pings
 Host                                                       Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. u3r-cust.coolideas.co.za                                 0.0%     5    4.7   4.9   4.6   5.4   0.4
 2. u23-cust.coolideas.co.za                                 0.0%     4    5.3   5.2   4.8   5.6   0.3
 3. u3x-cust.coolideas.co.za                                 0.0%     4  135.0 134.7 134.4 135.0   0.3
 4. lis-b2-link.ip.twelve99.net                             25.0%     4  136.8 137.2 136.7 138.0   0.7
 5. mad-b3-link.ip.twelve99.net                              0.0%     4  142.1 142.2 141.7 143.0   0.5
 6. prs-bb1-link.ip.twelve99.net                             0.0%     4  165.9 165.6 165.2 165.9   0.3
 7. ldn-bb1-link.ip.twelve99.net                             0.0%     4  174.2 174.3 174.0 174.8   0.3
 8. nyk-bb5-link.ip.twelve99.net                             0.0%     4  244.9 244.8 244.7 244.9   0.1
 9. chi-bb1-link.ip.twelve99.net                             0.0%     4  257.6 257.9 257.6 258.7   0.5
10. den-bb1-link.ip.twelve99.net                             0.0%     4  281.2 280.9 280.4 281.2   0.3
11. den-bb2-link.ip.twelve99.net                             0.0%     4  282.3 282.5 282.3 282.9   0.3
12. salt-b4-link.ip.twelve99.net                             0.0%     4  287.7 295.1 287.5 317.4  14.8
13. webnx-ic-337104.ip.twelve99-cust.net                     0.0%     4  287.7 287.7 287.6 287.7   0.0
14. 104-250-157-65.static.gorillaservers.com                 0.0%     4  287.6 287.9 287.0 289.1   1.1
15. ogd-lg.gorillaservers.com                                0.0%     4  286.3 286.6 286.3 286.8   0.3

GP <> Lisbon <> London <> USA

Is this ideal?
 
Code:
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. u3r-cust.coolideas.co.za 0.0% 5 4.7 4.9 4.6 5.4 0.4
2. u23-cust.coolideas.co.za 0.0% 4 5.3 5.2 4.8 5.6 0.3
3. u3x-cust.coolideas.co.za 0.0% 4 135.0 134.7 134.4 135.0 0.3
4. lis-b2-link.ip.twelve99.net 25.0% 4 136.8 137.2 136.7 138.0 0.7
5. mad-b3-link.ip.twelve99.net 0.0% 4 142.1 142.2 141.7 143.0 0.5
6. prs-bb1-link.ip.twelve99.net 0.0% 4 165.9 165.6 165.2 165.9 0.3
7. ldn-bb1-link.ip.twelve99.net 0.0% 4 174.2 174.3 174.0 174.8 0.3
8. nyk-bb5-link.ip.twelve99.net 0.0% 4 244.9 244.8 244.7 244.9 0.1
9. chi-bb1-link.ip.twelve99.net 0.0% 4 257.6 257.9 257.6 258.7 0.5
10. den-bb1-link.ip.twelve99.net 0.0% 4 281.2 280.9 280.4 281.2 0.3
11. den-bb2-link.ip.twelve99.net 0.0% 4 282.3 282.5 282.3 282.9 0.3
12. salt-b4-link.ip.twelve99.net 0.0% 4 287.7 295.1 287.5 317.4 14.8
13. webnx-ic-337104.ip.twelve99-cust.net 0.0% 4 287.7 287.7 287.6 287.7 0.0
14. 104-250-157-65.static.gorillaservers.com 0.0% 4 287.6 287.9 287.0 289.1 1.1
15. ogd-lg.gorillaservers.com 0.0% 4 286.3 286.6 286.3 286.8 0.3

GP <> Lisbon <> London <> USA

Is this ideal?
How else would you expect it to go :)
 
Code:
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. u3r-cust.coolideas.co.za 0.0% 5 4.7 4.9 4.6 5.4 0.4
2. u23-cust.coolideas.co.za 0.0% 4 5.3 5.2 4.8 5.6 0.3
3. u3x-cust.coolideas.co.za 0.0% 4 135.0 134.7 134.4 135.0 0.3
4. lis-b2-link.ip.twelve99.net 25.0% 4 136.8 137.2 136.7 138.0 0.7
5. mad-b3-link.ip.twelve99.net 0.0% 4 142.1 142.2 141.7 143.0 0.5
6. prs-bb1-link.ip.twelve99.net 0.0% 4 165.9 165.6 165.2 165.9 0.3
7. ldn-bb1-link.ip.twelve99.net 0.0% 4 174.2 174.3 174.0 174.8 0.3
8. nyk-bb5-link.ip.twelve99.net 0.0% 4 244.9 244.8 244.7 244.9 0.1
9. chi-bb1-link.ip.twelve99.net 0.0% 4 257.6 257.9 257.6 258.7 0.5
10. den-bb1-link.ip.twelve99.net 0.0% 4 281.2 280.9 280.4 281.2 0.3
11. den-bb2-link.ip.twelve99.net 0.0% 4 282.3 282.5 282.3 282.9 0.3
12. salt-b4-link.ip.twelve99.net 0.0% 4 287.7 295.1 287.5 317.4 14.8
13. webnx-ic-337104.ip.twelve99-cust.net 0.0% 4 287.7 287.7 287.6 287.7 0.0
14. 104-250-157-65.static.gorillaservers.com 0.0% 4 287.6 287.9 287.0 289.1 1.1
15. ogd-lg.gorillaservers.com 0.0% 4 286.3 286.6 286.3 286.8 0.3

GP <> Lisbon <> London <> USA

Is this ideal?
This looks more like Lisbon Madrid Paris London no?
 
How else would you expect it to go :)

Apologies for poor wording....
Would it not be beneficial for latency to go direct from Lisbon to USA, and cut out the whole EU transit "ring"?
Since you break out at Lisbon coming from South Africa, then from Lisbon --> USA, Lisbon --> Latin America, Lisbon --> EU, Lisbon --> Asia...... and so on and so on..........

EDIT:

So cut all this out........

1766126200055.png
 
Apologies for poor wording....
Would it not be beneficial for latency to go direct from Lisbon to USA, and cut out the whole EU transit "ring"?
Since you break out at Lisbon coming from South Africa, then from Lisbon --> USA, Lisbon --> Latin America, Lisbon --> EU, Lisbon --> Asia...... and so on and so on..........

EDIT:

So cut all this out........

View attachment 1872226
Well yes, realistically there arent any undersea cables that run from Lisbon to the US. From a routing or "hop" perspective its insignificant. From a latency perspective it would make sense to me to go Lisbon <> London <> US
 
Apologies for poor wording....
Would it not be beneficial for latency to go direct from Lisbon to USA, and cut out the whole EU transit "ring"?
Since you break out at Lisbon coming from South Africa, then from Lisbon --> USA, Lisbon --> Latin America, Lisbon --> EU, Lisbon --> Asia...... and so on and so on..........

EDIT:

So cut all this out........

View attachment 1872226

286ms including the FNO last mile is not bad for US West.
 
Well yes, realistically there arent any undersea cables that run from Lisbon to the US. From a routing or "hop" perspective its insignificant. From a latency perspective it would make sense to me to go Lisbon <> London <> US
Aaah, I read now there are direct cables coming in 2026 and 2027 between Portugal and USA.
 
Yeah if I check 1299 looking glass.
From London its 129ms, giving you 269ms if you add LON <> CTN (140ms)

When I check their Lisbon Router, its 156ms, giving you 270ms if you add LIS <> CPT (114ms)

Not really much of a difference if you ask me

Then add JHB <>CTN and you get that 285-290ms range
 
Via Vanilla ISP CT its 268ms they using HE to get there

Liquid Telecoms also offloads to HE from Miami. Liquid has a very low-capacity route to Miami so they are controlling it. V4 goes via France also.
 

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Hi, i recently moved to the 150/150 package and I haven't been hitting those speeds, I'm ranging between 145 - 147 down and up. Cool ideas been on the case and they said metrofibre sees no issue on the line so there's no need to check it out, they also said most users that are on 150 package don't hit those speeds either so I just want to find out is that true?
 
Hi, i recently moved to the 150/150 package and I haven't been hitting those speeds, I'm ranging between 145 - 147 down and up. Cool ideas been on the case and they said metrofibre sees no issue on the line so there's no need to check it out, they also said most users that are on 150 package don't hit those speeds either so I just want to find out is that true?
 
Hi, i recently moved to the 150/150 package and I haven't been hitting those speeds, I'm ranging between 145 - 147 down and up. Cool ideas been on the case and they said metrofibre sees no issue on the line so there's no need to check it out, they also said most users that are on 150 package don't hit those speeds either so I just want to find out is that true?
Hi there. Thank you for reaching out. It's completely normal and no cause for concern if you are getting 145-147. You will see no performance impact as the variance is negligible & within acceptable ranges.

This variance is also normal when doing speed testing on different servers, some servers may give you full speed, where others shows your line is very poor. A lot of factors to consider, but 2%-3.4% decrease does not point to any particular fault on your line.

What sort of issues are you facing, apart from speed tests?
 
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