Cool Ideas service provider, Vumatel infrastructure

[Rouken Glen]

No internet connection all day Sunday 14 April, Mowbray, near CT CBD.
Anyone else having same issues
Router seems fine, rebooted X2.
No power outages
Help!!!!

 

[PBCool]

No internet connection all day Sunday 14 April, Mowbray, near CT CBD.
Anyone else having same issues
Router seems fine, rebooted X2.
No power outages
Help!!!!

Hi have you spoken to support today?

 

[Rouken Glen]

No reply, waiting until tomorrow to get support.
Just saw on al Jazeera news that Twitter, what's app, facebook etc were down in must of northern hemisphere today, but now restored.

 

[PBCool]

No reply, waiting until tomorrow to get support.
Just saw on al Jazeera news that Twitter, what's app, facebook etc were down in must of northern hemisphere today, but now restored.

So is your line down or were you just having issues connecting to the Facebook services?

 

[Rouken Glen]

No internet/whatsapp/twitter/etc, (WiFi icon illuminated and 'connected' appears on device) via cool ideas WiFi router.
Can get all connected via Data.

 

[PBCool]

No internet/whatsapp/twitter/etc, (WiFi icon illuminated and 'connected' appears on device) via cool ideas WiFi router.
Can get all connected via Data.

Check lights on ONT/CPE did you try phoning support earlier? There was a Facebook outage would would affect WhatsApp Instagram and Facebook. But you would have access otherwise.

 

[Rouken Glen]

Lights on router = 3 green and 1 orange. Almost sure that orange light was not present before.
On vumatel unit = 3 lights one of which flashes, this is usual set up.
Cheers