Cool Ideas struggling with ONT device

[rbardien]

Hi

I joined Cool Ideas this month but have had no service since the 11th December. I have a fibre line through Openserve and the LAN port on the ONT device just stopped working. After about 10 phone calls to the support desk I was told that Openserve had disabled the LAN port by mistake so they just need to enable it. After a day the LAN port on the device is still disabled and when I contact the help desk I am told that it must still be configured!

I am not sure if this is the truth or if the ONT is faulty. I used a spare ONT and the LAN light worked. Anyone have this issue before?

 

[S.Claus]

We run on South African time meaning everything takes time .If the spare ONT works use it

@PBCool

 

[rbardien]

We run on South African time meaning everything takes time .If the spare ONT works use it

@PBCool

Finally got it fixed. Could not use spare as it must first be configured by Openserve.