CPA help needed

A

astrauss

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I understood from articles in the media (probably MyBB as well) that under the regulations of the Consumer Protection Act a company can be forced to sell you a product as per their advertisement even if there was some sort of printing error in the material.

I had a look at the act, but cannot find which regulation stipulates this.

PS. I saw a banner ad for a Laptop+USB modem+Norton+300MB data for a VERY attractive price, but when you click the ad, it takes you the company's specials page where a much higher price is shown.

How do I go about taking these guys to task?
 
would be interesting to see how ppl would go about this as if you let the company know that they have a misleading ad, they just change it and tuen round and say, "prove it?!"
 
the1lumpster said:
would be interesting to see how ppl would go about this as if you let the company know that they have a misleading ad, they just change it and tuen round and say, "prove it?!"
Click to expand...

I have already collected all the evidence to prove it
 
As far as I am aware the new act does not apply to advertised prices, in any event most suppliers cover themselves with the E&OE clause (errors and omissions excluded).
 
Simply put, you are mistaken.

(9) If a price as displayed contains an inadvertent and obvious error, the supplier is not
bound by it after—
(a) correcting the error in the displayed price; and
(b) taking reasonable steps in the circumstances to inform consumers to whom the
erroneous price may have been displayed of the error and the correct price.
Click to expand...

In other words: "Sorry, sir. It was a mistake. We're fixing it."
 
Item 30.1 "bait marketing" seems to be relevant in this case
 
Hi, sorry, completely forgot to post section 30, here goes:

Bait marketing
30. (1) A supplier must not advertise any particular goods or services as being
available at a specified price in a manner that may result in consumers being misled or
deceived in any respect relating to the actual availability of those goods or services from
that supplier, at that advertised price.
 
Some phone calls and 25 emails later they finally agreed to sell to me at the incorrectly advertised price.

It did take threatening to involve lawyers and the media though. Mention of the CPA alone was not enough.
 
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