[CPT] Senior Second Line Analyst

[AndromedaRecruitment]

Senior Second Line Analyst

Salary: Market related dependent on experience [Please PM me for Salary Band]
Benefits: Medical aid, pension fund contribution
Location: Cape Town – Northern Suburbs
Employment:Permanent
Working Hours: Working on SA Public holidays as well as performing Out Of Hours support will be a requirement; however it’s within reason and on a rotational basis with other team members.

Job description

The role is to provide BAU support and Project Related Implementations to Tooling systems that deliver contracted and business critical services. The technologies that will be supported include the following; BMC Patrol, BMC ProactiveNet; BMC Performance Manager Portal, BMC Server Automation, BMC ADDM and BMC Event Manager along with a number of additional supporting products.

Requirements

• Grade 12
• MCSE or equivalent
• BMC
• 3 Years in an Infrastructure support (Wintel / Unix) or Application support role
• Windows Server 2000 – 2012 including Clustering, WMI, Perfmon
• Virtualisation knowledge – VMWare and Citrix
• Exchange Server understanding
• SQL/Oracle understanding
• Network Fundamentals, TCP/IP, SNMP
• Storage Device Understanding
• Hardware Platforms (i.e. Dell, HP, IBM etc.)
• Unix / Linux / ESXi knowledge. Comfortable with SSH commands

Candidate Criteria

• Self-motivated with the ability to work unsupervised.
• Attention to detail
• Punctuality
• Excellent verbal and written communication skills
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
• Possess proficient analytical and decision making skills
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns
• Good knowledge of IT platforms, equipment and applications.
• Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
• General awareness of developments in the IT industry.
• Ability to work in a team and to support team members.
• Committed to customer satisfaction and ownership of issues.
• Committed to share knowledge / information / experiences.
• Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner.
• Ability to coach and train colleagues.
• Ability to work under pressure and apply existing knowledge to unknown areas.
• A high command of the English language both written and verbal is essential.
• Proficient relationship building skills – predict customer behavior and respond accordingly
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Dynamic but aware of the views and feelings of others.

About the company

Our Client provides user support, the best devices, and secure provision of applications and data to support individual working styles and improve collaboration. To achieve this, they assist with consulting as well as the implementation and operation of networks and datacenter infrastructures on or off customers’ premises and in the cloud.

A great Company to work for that treats their employees like kings and with massive growth potential that could see you take your career to new heights.

Ready to start your journey with us? Then forward a copy of your updated CV to Geordie@andromedarecruit.co.za today for consideration.