WayneWilson
Member
Senior Third Line Analyst
Salary: Negotiable dependent on experience
Benefits: Medical Aid, Pension Fund contribution
Location: Northern Suburbs – Cape Town
Employment: Permanent
Job description
Remotely deliver senior 3rd line support and project services to multiple customers, across a number of technologies, in line with contractual SLAs and KPIs. (Duties are expected to include, although not limited to)
Provide third line incident management (diagnosis, investigation, resolution), as well as technical project implementation services to customers.
Work with incident management, service desk, other technical teams and the customer as required.
Understand SLAs in a production environment and proactively strive to meet the commitments.
Provide detailed and effective communication to internal teams and customers.
Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues. Follow through on issues with vendors for a timely resolution.
To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives and solution realisation to all customers.
Develop and enhance cooperative interdepartmental relationships and communications throughout the company and with individuals external to the company.
Uphold The Company’s Security Policy and report suspected incidents.
Requirements
Senior Certificate
Microsoft Certified Solutions Expert (MCSE): Server Infrastructure 2012
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)
Minimum 10 years’ experience in a Wintel environment
Minimum 5 years 3rd line experience
Minimum 5 years advanced (Windows 2008 to Windows 2012 R2) experience
Minimum 5 years advanced vSphere 5.x and Hyper-V 2008 R2 or later experience
Solid experience with Windows CAs, SSL certificates and Public Key Infrastructure
Excellent understanding of IP addressing, subnets, routing, firewall behaviour etc.
Minimum 2 years’ experience in creating technical designs for the above technologies
Minimum 2 years’ experience in assisting project management with proposals, project plans and closure reports for the above technologies
Candidate Criteria
Strong written and oral communication in English is a must. Strong presentation skills are considered an asset
Strong and proven troubleshooting ability in a large scale, fast-paced operations environment
Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously
Ability to make timely and sound decisions under conditions of uncertainty and / or stress
Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective in meeting the stated goals of both the Company and its customer base
Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents
Ability to adjust plans to respond to changing business priorities
About the company
Our Client provides user support, the best devices, and secure provision of applications and data to support individual working styles and improve collaboration. To achieve this, they assist with consulting as well as the implementation and operation of networks and datacenter infrastructures on or off customers’ premises and in the cloud.
PM me for more info
Salary: Negotiable dependent on experience
Benefits: Medical Aid, Pension Fund contribution
Location: Northern Suburbs – Cape Town
Employment: Permanent
Job description
Remotely deliver senior 3rd line support and project services to multiple customers, across a number of technologies, in line with contractual SLAs and KPIs. (Duties are expected to include, although not limited to)
Provide third line incident management (diagnosis, investigation, resolution), as well as technical project implementation services to customers.
Work with incident management, service desk, other technical teams and the customer as required.
Understand SLAs in a production environment and proactively strive to meet the commitments.
Provide detailed and effective communication to internal teams and customers.
Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues. Follow through on issues with vendors for a timely resolution.
To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives and solution realisation to all customers.
Develop and enhance cooperative interdepartmental relationships and communications throughout the company and with individuals external to the company.
Uphold The Company’s Security Policy and report suspected incidents.
Requirements
Senior Certificate
Microsoft Certified Solutions Expert (MCSE): Server Infrastructure 2012
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)
Minimum 10 years’ experience in a Wintel environment
Minimum 5 years 3rd line experience
Minimum 5 years advanced (Windows 2008 to Windows 2012 R2) experience
Minimum 5 years advanced vSphere 5.x and Hyper-V 2008 R2 or later experience
Solid experience with Windows CAs, SSL certificates and Public Key Infrastructure
Excellent understanding of IP addressing, subnets, routing, firewall behaviour etc.
Minimum 2 years’ experience in creating technical designs for the above technologies
Minimum 2 years’ experience in assisting project management with proposals, project plans and closure reports for the above technologies
Candidate Criteria
Strong written and oral communication in English is a must. Strong presentation skills are considered an asset
Strong and proven troubleshooting ability in a large scale, fast-paced operations environment
Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously
Ability to make timely and sound decisions under conditions of uncertainty and / or stress
Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective in meeting the stated goals of both the Company and its customer base
Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents
Ability to adjust plans to respond to changing business priorities
About the company
Our Client provides user support, the best devices, and secure provision of applications and data to support individual working styles and improve collaboration. To achieve this, they assist with consulting as well as the implementation and operation of networks and datacenter infrastructures on or off customers’ premises and in the cloud.
PM me for more info