Credibility of Bandwidth Usage Reports

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kaspaas

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I've received my daily bandwidth report twice now (I think...) - major issue resolved on the way of getting the billing system stabilised on the way of introducing new packages.

But... can the reports be trusted?

Not being able to have followed usage on a daily basis makes it difficult to actually believe I'm out of official high speed bandwidth.

Add to this the gibberish reporting on the web for this month which kills any confidence in the bandwidth accounting.

I do hope I'm not being charged at OOB rates because I still experience high speed access.

I did try to see what my account's OOB setting is, but I could not find anywhere on the site a spot that shows that status.

iBurst does provide excellent service via Shaun, but uncertainties like this makes one reconsider the options.
 
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i have been using iburst since beta days and have never found any discrepancies in their bandwidth report. it is sometimes out my a negligible amount. sometimes (to our benefit) iburst's bandwidth measuring system breaks (when you stop getting reports). Usually this goes unnoticed by iburst. In those days you can get away with downloading a gig or two which doesnt reflect when the system gets up and running again.

Sometimes it has though.... its like russian roulette really :)

but to answer the original question - in the four years of using iburst i have found their bw meter pretty accurate and reliable. If other users complain i can bet you it is spyware / adware / general stupidity that causes their loss of their bandwidth.

iburst needs to work on consistency... currently their website is being all dodgy and i can't purchase more bw and i would rather be raped by a big burly man then phone their call centre from my cell phone.

lately though their service has been more reliable and surprisingly quick - with the usual iburst hiccups.
 
As at 30 June 2009, your iBurst account reflects the following:Total Data Used 3,385.67 MB
As at 1 July 2009, your iBurst account reflects the following:Total Data Used 423.42 MB
As at 2 July 2009, your iBurst account reflects the following: Total Data Used 572.28 MB

The message from 1st July was mailed out at 5.30 am. There was 18-20min usage before that on the 1st July. We did not download 423.42MB in that 18-20mins. The reports normally indicate that the usage is reset to 0.0MB on the 1st of any months barring any usage between midnight and the time of the report.
Now tell me how could I have downloaded 423.42 MB in 20 minutes?

We got capped last month because of this usage and I emailed customer services 3 times with no reply throughout the month.
 
Vis1/0N said:
As at 30 June 2009, your iBurst account reflects the following:Total Data Used 3,385.67 MB
As at 1 July 2009, your iBurst account reflects the following:Total Data Used 423.42 MB
As at 2 July 2009, your iBurst account reflects the following: Total Data Used 572.28 MB

The message from 1st July was mailed out at 5.30 am. There was 18-20min usage before that on the 1st July. We did not download 423.42MB in that 18-20mins. The reports normally indicate that the usage is reset to 0.0MB on the 1st of any months barring any usage between midnight and the time of the report.
Now tell me how could I have downloaded 423.42 MB in 20 minutes?

We got capped last month because of this usage and I emailed customer services 3 times with no reply throughout the month.
Click to expand...

Guess you forgot to reset you modem month end?

Yup another iBurst problem. Let me give you a simple scenario.

It is the last day of the month. You decide to logon at 11pm. Lets say between the time of 11pm -3am you use a total of 1Gb Bw.

The system see's that session as taking place on the new month and deducts the bandwidth accordingly.

So when you see the daily reports you will see a vast amount of usage taking place. My current work around (and one mentioned on this forum MANY times) is to reset your modem just before midnight at the end of each month... or just get your router to do it for you.
 
subculture said:
Guess you forgot to reset you modem month end?

Yup another iBurst problem. Let me give you a simple scenario.

It is the last day of the month. You decide to logon at 11pm. Lets say between the time of 11pm -3am you use a total of 1Gb Bw.

The system see's that session as taking place on the new month and deducts the bandwidth accordingly.

So when you see the daily reports you will see a vast amount of usage taking place. My current work around (and one mentioned on this forum MANY times) is to reset your modem just before midnight at the end of each month... or just get your router to do it for you.
Click to expand...

Won't work - my modem is connected to a WAN/LAN Router, placed well out of the way.

IT works permanently.
 
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