Credit where it's due

[Strobemeister]

I'm moving on Dec 1st and called Telkom to sort out my new voice/data line at my soon-to-be new home. I was not looking forward to starting down this well-travelled road.
Call was answered by Elaine, who expertly guided me through the process. What a pleasure, for a change, and I'm speaking from experience. They seem to have jacked up this side of their service, hope their communication has improved between departments too.
Completely painless. Well done, Telkom. So far.....

 

[phoneJunky]

They were also very quick with my application. From odering to installing a pole to installing the line in 2 and a half weeks. Really good.

 

[pixel_ninja]

I have moved twice in the past 2 years, the first time was to a new house near the old one, so I didnt have to change where I plugged into(Exchange) everything went smoothly. (aside from the R500 "Installation fee")

I then moved to a new suburb which required that I change my exchange&tel no. I called 2 months in advance to let them know. It was a nightmare, waited about 6months to get my line. (again they keep charging me this R500 "Installation fee")

Pro tip: Just call the dispute call center and tell them that you have been billed in error(R500) and you wont pay for an "Installation fee" (even if they came into my house and put in a new wall jack hehe) they credit you every time. If I didnt know any better I would think they are just taking a chance to see if the (gullible) customers will pay it.

 

[Johnny_Q]

I reported a fault yday morning at 10.30 got called at 1pm to let me know it has been fixed. So def some improvements from them