Critical issue - Line speed after fault

[Diesal]

Today a techie came around to attend to a fault (on the voice line - lots of noise, can't receive calls etc.) which I chalked up to the terrible weather yesterday. However now it looks like he has attended to the fault (there is still some noise on the line, but not too bad) but the internet can no longer sync at 4 Mbps.

It syncs at random speeds (> 1500 kpbs) with a low noise margin (slightly above 6db), what do I do now fellow MyBroadband think-tank members, do I say the fault has not been resolved and attempt to explain this to a call centre agent. Before these events, yesterday, the line was working perfectly at 4 Mbps.

 

[DrJohnZoidberg]

Tell them there is still noise on the line.

 

[Diesal]

Tell them there is still noise on the line.

Thanks, I suspected I will have to tell them this as the noise on the land line is worse, nothing has changed in our house, so it has to be a Telkom Issue.

 

[Rickster]

Normally when you get odd sync rates its a blown POTS filter the weather could have blown it.