Sapphiron
Honorary Master
Job Title: CRM Consultant
Business Unit: IPMG IT and Business Solution
Location: Goodwood, Cape Town
INTRODUCTION:
We are expanding our current team and have a vacancy for a CRM Consultant. This role will entail providing support to clients in the selection, implementation, and support of CRM solutions. This role requires consulting skills, business knowledge, and CRM solution expertise to effectively integrate CRM technology into the client’s business environment in order to achieve client specific business requirements.
ABOUT IPMG:
IPMG IT and Business Solutions forms part of the IPMG group of companies and offers strategic business advice, implementation of technology solutions and provides business analysis services. We focus on enabling clients with business solutions, addressing their specific business needs and the continued support and improvements of the clients’ CRM solutions.
RESPONSIBILITIES:
• Facilitate the implementation and support of CRM solutions to enhance the clients’ business requirements and overall performance, while maintaining a high degree of customer satisfaction
• Analyse the current business processes of clients and recommend/develop solutions to meet the clients’ needs. This includes the design of business processes, process configuration, process testing and implementation of processes
• Responsible primarily for successful implementation of CRM solutions, providing functional expertise, guidance, training, and continuous support to clients
• Act as liaison with clients for troubleshooting: investigate, analyse, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' business requirements
• Maintain a thorough knowledge of the organisation, adhere to all organisational standards and attend certification training
• Develop and evaluate plans and criteria to be carried out by others; provide direction, improvements to company policy and leadership
• Able to meet functional requirements of a CRM support engineer, as and when required
• May be required to travel both locally and internationally from time to time
• Innovative thinking and providing of creative solutions when clients have unique business requirements
• Document or update functional specifications for system developments to be done and work with developer on requirements
• Ability to manage an implementation project and meet appropriate due dates
• Ensure consistency, completeness and quality of deliverables
• Communicate and follow-up with the client as to the outcome of their requests
• Able to convert knowledge objects to standard documentation to be re-utilised in training or client enablement
EXPERIENCE AND QUALIFICATIONS
• Matric Diploma or certificate
• Tertiary qualification of minimum three-year diploma in business or information technology
• Need to be competent in all MS office applications
• Exposure to a customer service environment essential and need to be able to work in a team
• Knowledge of email and mail server configuration / administration
PERSONAL CHARACTERISTICS
• Punctuality is key in a consultant as a consultant is required to attend business meetings with clients
• The consultant should be energetic and be able to work with management and provide creative ideas and alternatives to existing procedures, where and when improvement can be done
• The consultant should be able to think through challenging questions posed by clients right in the meeting, or have the maturity to advise the client that he/she will have to go and investigate and report back to the client
Should you be interested, please send your CV to [email protected]. Please note that correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 30 days of closing date, please consider your application unsuccessful. Please also note that we reserve the right not to make any appointments.
Closing Date: 14 December 2016
Business Unit: IPMG IT and Business Solution
Location: Goodwood, Cape Town
INTRODUCTION:
We are expanding our current team and have a vacancy for a CRM Consultant. This role will entail providing support to clients in the selection, implementation, and support of CRM solutions. This role requires consulting skills, business knowledge, and CRM solution expertise to effectively integrate CRM technology into the client’s business environment in order to achieve client specific business requirements.
ABOUT IPMG:
IPMG IT and Business Solutions forms part of the IPMG group of companies and offers strategic business advice, implementation of technology solutions and provides business analysis services. We focus on enabling clients with business solutions, addressing their specific business needs and the continued support and improvements of the clients’ CRM solutions.
RESPONSIBILITIES:
• Facilitate the implementation and support of CRM solutions to enhance the clients’ business requirements and overall performance, while maintaining a high degree of customer satisfaction
• Analyse the current business processes of clients and recommend/develop solutions to meet the clients’ needs. This includes the design of business processes, process configuration, process testing and implementation of processes
• Responsible primarily for successful implementation of CRM solutions, providing functional expertise, guidance, training, and continuous support to clients
• Act as liaison with clients for troubleshooting: investigate, analyse, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' business requirements
• Maintain a thorough knowledge of the organisation, adhere to all organisational standards and attend certification training
• Develop and evaluate plans and criteria to be carried out by others; provide direction, improvements to company policy and leadership
• Able to meet functional requirements of a CRM support engineer, as and when required
• May be required to travel both locally and internationally from time to time
• Innovative thinking and providing of creative solutions when clients have unique business requirements
• Document or update functional specifications for system developments to be done and work with developer on requirements
• Ability to manage an implementation project and meet appropriate due dates
• Ensure consistency, completeness and quality of deliverables
• Communicate and follow-up with the client as to the outcome of their requests
• Able to convert knowledge objects to standard documentation to be re-utilised in training or client enablement
EXPERIENCE AND QUALIFICATIONS
• Matric Diploma or certificate
• Tertiary qualification of minimum three-year diploma in business or information technology
• Need to be competent in all MS office applications
• Exposure to a customer service environment essential and need to be able to work in a team
• Knowledge of email and mail server configuration / administration
PERSONAL CHARACTERISTICS
• Punctuality is key in a consultant as a consultant is required to attend business meetings with clients
• The consultant should be energetic and be able to work with management and provide creative ideas and alternatives to existing procedures, where and when improvement can be done
• The consultant should be able to think through challenging questions posed by clients right in the meeting, or have the maturity to advise the client that he/she will have to go and investigate and report back to the client
Should you be interested, please send your CV to [email protected]. Please note that correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 30 days of closing date, please consider your application unsuccessful. Please also note that we reserve the right not to make any appointments.
Closing Date: 14 December 2016