Crystal Web (NEW ISP) ADSL Feedback

[Paparazzi]

I've never had this happen before and have no idea how to solve the problem.
I'll contact CW support later and see if they can help.

I had the exact same issues on Wednesday, got home and my DSL was disconnected. I contacted support to double check my logon details and the correct details were entered on the router, the support agent then forced an authentication again from his side and my connection worked again.

And yes I did reboot the router and checked the credentials several times before contacting support.

 

[Electric]

Sure you don't have a pppoe connection on your pc connected to AH?

Nope.
As I have said, nothing has changed.
I have checked every pc and have confirmed that the router's login details are CW.

 

[Gboss]

Nope.
As I have said, nothing has changed.
I have checked every pc and have confirmed that the router's login details are CW.

Have you tried doing a reset? Apologies if you have.

 

[Electric]

Yes I have.
And fyi I have also......

 

[Gboss]

Yes I have.
And fyi I have also......

LMAO - sorry old IT support desk habits die-hard

 

[saa044]

Yes I have.
And fyi I have also......

lol

 

[balky]

Is there any way of checking whether our accounts are currently logged in?
I seem to be having an issue on my side, the router is connecting to Afrihost regardless of the fact that CW's login details are entered.
I haven't changed a thing since CW worked on my account/router settings.

Interesting. I had a similar problem. The last 2 times I connected to Afrihost, my router "stuck" on Afrihost. It didn't allow me to change to another ISP, even after power cycling. I had to use the restore function (from a backup file) to get it working again. The router works fine with Web Africa and CW.

 

[Electric]

Is the conspiracy theorist in me justified in thinking this is Afrihost screwing with me?
I think it is

 

[DJ...]

That's incredibly odd. And there are no pppoe connections being dialled from the PC? And only a single wan connection on the modem? And default route settings (if multi wan) is set for our account?

Curious: is TR069 enabled on the modem?

 

[Sinbad]

Different pppoa accounts on different PVCs on the router?

 

[Electric]

I have 3 wan accounts setup.
The modem is set to dial wan3 which is CW.
This was actually setup by CW when I had authentication issues a while back.

 

[saa044]

Sinbad / toxic crazy bunny. When you have a standard setup on those rb's of yours with a basic mangle and q tree rule can you save and share it with the rest on this thread?

 

[Sinbad]

Sinbad / toxic crazy bunny. When you have a standard setup on those rb's of yours with a basic mangle and q tree rule can you save and share it with the rest on this thread?

Sure

 

[ToxicBunny]

Sinbad / toxic crazy bunny. When you have a standard setup on those rb's of yours with a basic mangle and q tree rule can you save and share it with the rest on this thread?

For sure..

Either me or Sinbad, whoever gets their first... I feel it might be him, too many other things going on in my life atm

 

[saa044]

Sure

Cool thanks.

 

[Sinbad]

For sure..

Either me or Sinbad, whoever gets their first... I feel it might be him, too many other things going on in my life atm

Mine's still on a plane.

 

[saa044]

For sure..

Either me or Sinbad, whoever gets their first... I feel it might be him, too many other things going on in my life atm

haha cool thanks to you also. yeah I was thinking a setup with a dummy pppoe account named crystal web, mangle rule and one q tree rule. I can off course help with it. Mine just has to much on it to do this.

 

[Chevron]

Question about the Fusion accounts.

Does usage after midnight come off the unshaped GBs?

 

[Sinbad]

Question about the Fusion accounts.

Does usage after midnight come off the unshaped GBs?

yes

 

[Chevron]

yes

Well that might be a good change to make then CW