Crystal Web (NEW ISP) ADSL Feedback

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It doesn't bug me too much because I upgraded my account (and what I subsequently pay) willingly. But I am certain that "early bird" prices were supposed to be lifetime fixed? Unless of course, Tariq was not one of the early birders, then ignore me :)

That's what I thought as well...And yes I was an early bird.
 
now that you guys have officially launched, would it be possible to get a test account for a 4mb adsl line ?
 
It doesn't bug me too much because I upgraded my account (and what I subsequently pay) willingly. But I am certain that "early bird" prices were supposed to be lifetime fixed? Unless of course, Tariq was not one of the early birders, then ignore me :)
Also feedback: Haven't been playing D3 of late, so I don't know if there was any lag :P However, I have been hosting Tunngle lan games for friends and that has gone swimmingly :)

That's what I thought as well...And yes I was an early bird.
earlybird.jpg
 
Browsing is fast, youtube fast, netflix ok, anything that always worked ok like vodlocker dead in the water. Any reason for this?
 
Browsing is fast, youtube fast, netflix ok, anything that always worked ok like vodlocker dead in the water. Any reason for this?

vodlocker? No knowledge of the service at all. I can come onto live chat if you'd like to do some diagnostics on this.
 
hmmm... streams are crawling for me. No idea why, the whole weekend was fine.
 
vodlocker? No knowledge of the service at all. I can come onto live chat if you'd like to do some diagnostics on this.

Hi Paul, thanks for the reply. Not such a big issue currently, was more to maybe find out if other users experienced the same. Luckily I found a alternative source and things are going good now. But most if not all the known links like vodlocker, they all buffer endlesslie. Just more of a FIY. :)
 
vodlocker? No knowledge of the service at all. I can come onto live chat if you'd like to do some diagnostics on this.

Really?
We have discussed this so many times in this thread.
I even contacted Shaun personally to discuss this.
When I signed up I even made not of the fact that various 'streaming' services were not running well at all despite other isps having no issue.
 
Really?
We have discussed this so many times in this thread.
I even contacted Shaun personally to discuss this.
When I signed up I even made not of the fact that various 'streaming' services were not running well at all despite other isps having no issue.

Yeah I remember you guys discussing this yonks ago.
 
Really?
We have discussed this so many times in this thread.
I even contacted Shaun personally to discuss this.
When I signed up I even made not of the fact that various 'streaming' services were not running well at all despite other isps having no issue.
Really - I personally don't know anything about vodlocker, I personally was available to go onto live chat and work with the user to see if there was anything I could learn and pickup on.

Generally issues that are identified are handled by resolution and investigation teams, however I am very keen and willing when able to take a look and work with a tech savvy customer to see if there isn't something simple at play. The last few days I have been busy with a few other commitments and I was reading over support reports last night.
 
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