MagicDude4Eva
Banned
Hi all,
I am currently busy with a case against SBSA (don't judge me on the purchase of No Man's Sky - http://www.naschenweng.info/2016/09/08/sony-playstation-south-africa-overcharges-purchases/) where the bank will authorise a transaction based on the advertised Rand amount and a few days later settle with a 2.5% currency conversion fee (example: Sony PSN advertises for R899, purchase SMS goes through as R899 and 4-5 days later transaction settles at R921.48)
Although the bank initially acknowledged this to be a "system issue" and then refunded me all fees charged on Steam, iTunes and Playstation Network, they have now reverted that it is only an incorrect naming convention of the fee:
From initial comments from PASA, this seems to only occur with SBSA but I would appreciate it if anyone banking with other banks and recently having purchased something on PSN Store, Steam or iTunes could have a look at the following:
- What was the initial purchase price in Rand?
- Where you charged the same amount or did the settlement a few days later include a 2.5% fee
While I appreciate it that a currency conversion fee could be levied, it would then be my expectation that the stores would then not advertise digital products in Rand. The above seems to been happening since mid 2014 and would affect all Standard Bank credit card customers. There might be other stores advertise in Rand, but conclude transactions outside of SA (makes me now wonder if any of those companies comply with the SARS VAT rules for digital goods - their invoices do not show VAT).
Your help is appreciated - if you don't want to post in this forum, please PM me or send me an email - gerd[at]naschenweng.info
I am currently busy with a case against SBSA (don't judge me on the purchase of No Man's Sky - http://www.naschenweng.info/2016/09/08/sony-playstation-south-africa-overcharges-purchases/) where the bank will authorise a transaction based on the advertised Rand amount and a few days later settle with a 2.5% currency conversion fee (example: Sony PSN advertises for R899, purchase SMS goes through as R899 and 4-5 days later transaction settles at R921.48)
Although the bank initially acknowledged this to be a "system issue" and then refunded me all fees charged on Steam, iTunes and Playstation Network, they have now reverted that it is only an incorrect naming convention of the fee:
From initial comments from PASA, this seems to only occur with SBSA but I would appreciate it if anyone banking with other banks and recently having purchased something on PSN Store, Steam or iTunes could have a look at the following:
- What was the initial purchase price in Rand?
- Where you charged the same amount or did the settlement a few days later include a 2.5% fee
While I appreciate it that a currency conversion fee could be levied, it would then be my expectation that the stores would then not advertise digital products in Rand. The above seems to been happening since mid 2014 and would affect all Standard Bank credit card customers. There might be other stores advertise in Rand, but conclude transactions outside of SA (makes me now wonder if any of those companies comply with the SARS VAT rules for digital goods - their invoices do not show VAT).
Your help is appreciated - if you don't want to post in this forum, please PM me or send me an email - gerd[at]naschenweng.info
