Customer centric my @ss

[pupa]

Now I can see where Papi get his famous words from, pure copycat, from software consulting services, AMDOC software implementations. It is the logo of the software they will implement to "improve" customer relations. No real effort just another bluff and expenditure we are paying for software and AMDOC services to do the job they could not get right for the last few years.
Customer centric source copycatted by TELKOM CEO PAPI. I always thought his comments and media releases were very repetive, no real imagination ??

http://www.amdocs.com/

Main story

http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/11-17-2005/0004218277&EDATE=

 

[pimal3]

If we took a leaf out of the american book and log a fault with Telkom everytime that our ADSL speed goes below 80%, maybe the fault-ticketing system will grind to a halt.

I did it six times last night with the ftp speed-test less than 60kB/s with a 1024kb/s line on Telkom's web page with 6 reference numbers and already got four phone calls today asking whether the fault was resolved. How's that for an idiotic system?

All I lost is time.

 

[FaaQ]

Is it ever above 80%?

 

[TheREV]

I think mine has been above 50% on one or two occasions - for a few minutes.

 

[neio]

I've heard from some-one close to their Clarify system that all their tables are non-standard and they have serious issue's with getting it to work with standard Clarify upgrades.

This prolly explains why there is currently no customer relationship managing going on.

If you take a DB and some tables within reference back on themselves 5 times, what do you get...