Customer Experience Agent

[momentplease]

Institution:

Digital Care. Provides specialised services to companies. Currently 35 agents including Project Managers, Collections Agents, Tech Support and Customer Service Agents.

Position Summary:

We are looking for motivated, energetic individuals that is tech savvy to provide excellent customer service in the ISP space.

Provide customers with support for internet connectivity problems, router configuration and billing queries via Live Chat. The operation is active 15 Hours a day, 7 days a week. Shift work that includes weekends and public holidays. Work from home.

Requirements:

Personal Skills

• Agents should be dynamic self-starters, take responsibility and be resilient
• Problem solving skills - essential
• Clear communication skills
• Typing skills would be advantageous

Technical skills

• Basic PC skills, Microsoft and technical knowledge - essential
• Customer service experience would be an advantage
• Basic training on systems and portals will be provided. Self-study will be essential. An ability to figure things out as you g

Equipment

• Own computer. Core i3 Processor, sufficient RAM with Windows 10
• Own stable internet for the first month. There after, FLTE and desktop phone will be supplied

Able to start on short notice

Qualifications:
Grade 12 / Matric

Salary:
Paid on a per query resolved basis.
Average R12 000 + per month

Application process:

Recommended:
Fill out the form by clicking the link https://lnkd.in/dzrFrPx

Alternatively send your CV to
[email protected]

 

[|tera|]

Salary:
Paid on a per query resolved basis.
Average R12 000 + per month

The what?
Paid only up to 12K for queries resolved?
So if queries are unresolved you don't get paid, or get paid less?
15 hours per day? Do you know the labour law?

 

[momentplease]

The what?
Paid only up to 12K for queries resolved?
So if queries are unresolved you don't get paid, or get paid less?
15 hours per day? Do you know the labour law?

Average R12 000 + per month
The operation is active 15 Hours a day
Shift work

 

[Inn3rs3lf]

This is for Supersonic, right?

 

[Ntate Tshepang]

Good night is this position still available?I am intrrested

 

[slimeball]

Good night is this position still available?I am intrrested

• Typing skills would be advantageous

Nice one guy

 

[Ntate Tshepang]

Hahahahaha

 

[slimeball]

The what?
Paid only up to 12K for queries resolved?
So if queries are unresolved you don't get paid, or get paid less?
15 hours per day? Do you know the labour law?

To be fair it's for a matric graduate with no other qualifications so you've signed up for minimum wage. Although it is quite ironic that the company is named 'digital care'

 

[Amnesia]

The operation is active 15 Hours a day, 7 days a week.

I sincerely hope that 15 hours is the operational hours for the company and NOT the daily shift hours for the employees.

 

[maumau]

Good night is this position still available?I am intrrested

Hi, OP hasn't been around for over a year. Maybe send your CV or try to contact them via the links in his post.

Good luck.

 

[Mr Justice]

The what?
Paid only up to 12K for queries resolved?
So if queries are unresolved you don't get paid, or get paid less?
15 hours per day? Do you know the labour law?

105 hour work week. Guess they're paying 60hours in overtime. But only if the query is resolved. Lol