Customer Service Can't Hear Me: Router Issues

[glinnervale]

I been having issues with my router and called customer service multiple times. The reps claim they can't hear me and end the call, even though I've tried from two different phones and numbers. When I request a callback, they still can't hear me. I’m sure it’s not my phones causing the issue. Any advice?

 

[rain_mobile]

I been having issues with my router and called customer service multiple times. The reps claim they can't hear me and end the call, even though I've tried from two different phones and numbers. When I request a callback, they still can't hear me. I’m sure it’s not my phones causing the issue. Any advice?

Hi @glinnervale,

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile