Cybersmart Account

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Bartima3us

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So im planning on cancelling my cybersmart account, because im really getting fed up with them. I have both the line and the 3Gb package with them.

So if i cancel, i obviously lose the line, so my question is do i have to subscribe to telkom again ? Can i revert to telkom online ? Can i do it before i cancel ? :confused:

Thanks in advance for any help.
 
If you got the DSL installed with them and pay the rental for DSL to them, you then would have to re-apply for DSL from Telscum.
 
Doing it before you cancel - I dunno.
Couldn't hurt - what are you looking as getting as a replacement to Cybersmart?
 
Shake&Bake said:
Doing it before you cancel - I dunno.
Couldn't hurt - what are you looking as getting as a replacement to Cybersmart?
Click to expand...

Thats another thing, i was thinking maybe Axxess, maybe telkom themselves. Any suggestions ?
 
What line do you have now? On your cancellation fax, clearly specify that you want your line transferred to Telkom, by clearly i mean in BIG bold writing. Trust me, I waited 3 week to get my line sorted out. When I phoned cybersmart to see whats going on they said that I didn't specify that I wanted the line transferred, which I thought they didn't do in the first place from an email I sent them a couple month prior to canceling.

Anyways, I'm glad I moved away from them...online gaming pings were pathetic and they couldn't do anything to sort it out. I'm with telkom now on there do2 package and everything is working perfectly.
 
Sheepbot said:
What line do you have now? On your cancellation fax, clearly specify that you want your line transferred to Telkom, by clearly i mean in BIG bold
Click to expand...

Thanks for the heads-up on this! Mine is the 384k line option.
I will be canceling too. Service is unusable. Their helpdesk clueless. Reminding me more of iBurst each day!

The sad thing is that I persuaded family members to join with them as well. The really really sad thing is that my brother, whom I could not convince to change from iBurst to CyberK@K, has let me use his iBurst account for the last 5 days! Zero issues.

* sigh * His wife did change... I recommended them to her.

* sigh * I have just surrendered the iBurst modem to her.

* Bigger sigh * Back on CyberK@K and it is UNUSABLE this morning. Time outs, reloads and disconnects. Helpdesk say no issues again!
 
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PS.

Just got off the phone to them AGAIN.

Asked them to reset my port their side AGAIN (3rd time today).

Guess what... reload and disconnects have vanished. Yet, they say that it is not a problem on their side... ?

Hit and miss... since 24th December... hit and f@rking miss. Speeds still pathetic, but at least I can browse without reload, reload, reload, reload, reload....

Grrrr. K@K.

You know, if there is a problem, say so. It would save a whole lot of time and trouble trying various trouble-shooting scenarios... I have jumped through so many frigging hoops my end, from cables, POTS filters, router settings, etc. Only to put everything the way it was and find that nothing has helped. 3 phone calls later and "magically" it becomes usable again.

Grrrrr.
 
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Not possible. Telkom and Cybersmart refused to do it for me. I had oneprice with cybersmart. I had to cancel. And re apply at telkom. A total downtime of 16days. Best is to keep the line rental and the account seperate. This oneprice accounts is a bugger if you move isp's
 
kilobitsperyear, youre not alone, i also did the same thing, advertised cybersmart on every corner, that turned out well :D

Thanks everybody for the heads up on everything, the last thing i want to deal with is telkom and cybersmarts helpdesks, but its becoming rather annoying.
 
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