Cybersmart speed issues

[jalize]

Anyone having speed issues after the upgrades in beginning January.

I'm on the 4Mb home uncapped account.

I'm having speed issues of some sort:
1) Dropbox won't connect reliabiliy: get ""can't establish a secure connection" 90% of the time
2) AVG takes forever to update a typical 30kB file
3) Microsoft update time-out after about 20 minutes even before downloading anything

I have disabled all firewalls, antivirus and have no proxies.

Cybersmart just keep telling me there is nothing wrong!

What to do? If there's a Cybersmart representative around here please help.

 

[jalize]

Email sent to Cybersmart...... Still no response from them... Make one think hmmm.

 

[mouks]

Shame here. My 1Meg Uncapped performed better
Price went up and speeds went down

 

[J1ngles]

I've just signed up for the 2mbps home uncapped and so far have had unusable internet

 

[oCih]

I having the same problems since the upgrade or 'promotion' as Cybersmart calls it. my latency has been jumping up and down since the beginning of Jan. This morning I sent them a email to cancel the service because of it being inadequate although it was always perfect. I've been a customer for 5 years and none of their technicians want to sort it out, they also just say that it's not their problem.

Cybersmart has a very poor customer service.

They even told me I must go over to a capped account to TRY and sort out the problem. I have a 1 meg business account with them at the moment

I'm currently in changing to openweb 2meg gold uncapped.

Any input about Openweb's service?

 

[GoB]

My business uncapped has been running perfectly stable.

Only issue is that I pay for uncapped 4mbps but lately I need only 50gb.

I could move to a 100gb account but currently the price is similar and no issues gaming on the business uncapped.

 

[rvanwyk]

I have 9x 10mbps uncapped and all of them are unusable. 5kb/sec is the best i get out of them.

I use Openweb at home and have never experienced any problems.